Manager, Fraud Investigation

5 months ago

Sydney, Australia HSBC Full time

-Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

The Manager, Fraud Investigation Management is responsible for being the primary liaison and key contact for the GSC Fraud Investigation Management team and supporting the Senior Manager in various tasks. The Manager’s responsibilities include, but not limited to;
Your main responsibilities will include:

- Overseeing operations management of the GSC Fraud Investigation Management (FIM) team to achieve performance levels that meet or exceed contracted performance level agreements
- Ensuring the team has adequate and approved staffing levels to undertake activities
- Providing ongoing training to the team
- Review escalated fraud investigations and provide updates to senior stakeholders
- Ensuring maintenance of a strong control environment.
- Setting clear performance goals and expectations to align with the broader team’s objectives
- Providing support and encourage a one-team culture with the Fraud Investigations Management teams through fostering continuous collaboration.
- Proactively identifying areas of improvement and lead related activities to continually improve practices within the team
- Actively participate and contribute to various projects and working groups across the bank to drive successful outcomes
- Preparing various governance and committee papers and presenting them at forums with senior stakeholders and executive members of the business
- Providing feedback to 1LOD and 2LOD stakeholders where trends are observed relating to strategy, execution and customer outcomes.
Requirements

To be successful in this role, you will need:

- Prior experience managing an operational team, preferably within financial crime
- Proven analytical, project management and interpersonal skills
- Investigations experience, preferably within financial crime
- Demonstrated ability to build strong working relationships and rapport with an offshore team and key stakeholders
- A growth mindset, who seeks to constantly learn and challenge themselves and motivates the team to do the same
- Ability to work in a dynamic, high volume environment and high pressure scenarios.
- Flexible and adaptive training delivery experience
- Strong written and presentation skills
- Ability to work to tight deadlines and prioritise workload

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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