Manager Investigations

6 months ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The Department of Customer Service (DCS) is looking for a Senior Policy Officer to join our Fraud and Corruption Prevention policy team in Governance, Risk and Assurance.

**Benefits**
- Fantastic ongoing DCS Clerk 11/12 opportunity
- Salary range starting from $134,411 - $155,445 + super, commensurate with experience.
- Genuinely flexible working arrangements
- State of the art offices
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities

**About Us**

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.?

An opportunity has arisen for an experienced Manager Investigations to join the Investigations and Corruption Prevention team in Governance, Risk and Assurance (GRA) in DCS. GRA sits within our Corporate Services division and is responsible for delivering strong governance and risk management advisory and support services to the entire DCS cluster.

Reporting to the Director Investigations, you will use your excellent leadership, investigation, reporting and communication skills to manage a range of matters related to probity, conduct and alleged corruption, and make key recommendations to support transparent and informed decision-making. This role also leads a small team delivering multiple policy reforms across DCS to support our people in maintaining an ethical culture and drive fraud and corruption prevention uplift.

Understand more about DCS - here

**Your responsibilities will include**:

- Manage investigations related to probity, integrity, conduct and alleged corruption to identify apparent or potential breaches of policies and procedures, formulate recommendations, and support transparent and informed decision-making.
- Prepare comprehensive investigations reports and other material for a range of internal and external stakeholders to effectively communicate analysis, findings, insights and recommendations to maintain accurate records and support decisions on appropriate actions.
- Provide specialist knowledge and advice on changes in legislation and regulations and manage the development, implementation and evaluation of policies, procedures and controls to ensure compliance with legislation, standards and government policy.
- Proactively contribute to the development and implementation of fraud and corruption prevention control strategies to support positive cultural and behavioural shifts, ensure compliance and meet organisational objectives.
- Manage the development and delivery of cyclical reporting to external organisations and to key internal executives and other stakeholders to meet compliance requirements, provide progress updates and support integrity and transparency.

**About You**

As the Manager Investigations, you have a strong knowledge of fraud and corruption prevention strategies, and experience in delivering education and organisational policy and governance frameworks to enhance ethical behaviour. You will have demonstrated expertise managing investigations while building and maintaining key stakeholder relationships in a large, complex environment. You will bring strong leadership capability and informed perspectives on driving best practice in organisational investigation management and fraud and corruption prevention.

**To be successful in this role you will have**:

- Demonstrated in-depth expertise in leading and managing complex, sensitive investigations, including liaising with external organisations and managing delivery through third party providers
- Proven knowledge and/or experience in the development and delivery of policies and governance frameworks in large organisations
- Strong communication skills, both written and verbal, and the ability to prepare and deliver key messages for a range of different stakeholders to drive informed decision-making
- Sound judgement and relationship management skills
- Sound understanding of government policy and processes
- Ideally, relevant tertiary qualification

**If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**Closing date: Sunday, 20 August [at 9.59am]**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

Visit our Careers site to find out what it means to work for us.

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