Technical Customer Service Officer

3 weeks ago


Frenchs Forest, Australia Optimal Recruitment Full time

Parking available as well as excellent public transport options
- Reward and recognition program
- Professional development and career growth opportunities
- Professional development and career growth opportunities
- A collaborative and positive work environment and a team passionate about the energy-efficiency and sustainability industry.
- New Modern Offices
- Annual Salary Reviews
- Parking available as well as excellent public transport options
- Reward and recognition program
- Team building socials-Xmas party, Axe throwing, Bowling, Melbourne Cup Lunch

Our client is an innovative leading Australian-owned manufacturer and distributor of smart energy efficient solutions. They are proudly at the forefront of the environmental abatement market, with a vision to reduce greenhouse emissions through smart technology.

We are looking for a Technical Customer Support Officer, to become the Heat Pump Product Specialist, this varied role will include guiding new product development, supporting product installation, providing technical training, upskilling contractors, after sales troubleshooting, which will also include some site-based visits.

**Key Responsibilities**:

- Provide level 2-3 product and technical support for B2B customers across product ranges
- Assist in diagnosing and resolving technical issues.
- Develop and deliver training sessions for B2B customers on product installation, usage and maintenance.
- Schedule and coordinate service calls liaising with Technicians, ensuring timely response and resolution of customer issues
- Manage warranty claims and processes, ensuring that all claims are handled promptly and accurately
- Build and maintain strong relationships with B2B customers, ensuring their ongoing satisfaction and loyalty.

**Skills & Attributes**:

- 2+ years’ experience in providing support and training in a similar role.
- Demonstrated ability to relate to customers and provide a high level of customer service.
- Attention to detail.
- Excellent communication skills, both verbal and written
- Be a driven and high-energy individual who shows initiative
- Be confident and enjoy interacting with a diverse range of people
- Excellent problem-solving and time-management skills.
- Knowledge of H-vac air split systems, airducts & wi-fi controllers
- Experience using Zen Desk highly desirable

Join a professional and dynamic team where they innovate and operate at the forefront of energy-efficient technology. You might be looking for a new opportunity to take your knowledge of heat pumps and drive your own success, or you might be a new graduate wanting to establish yourself while making a meaningful contribution in the energy efficiency sector.



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