Customer Service/sales Co-ordinator

2 weeks ago


Frenchs Forest, Australia Optimal Recruitment Pty Ltd Full time

Join a fast growing Smart Energy provider
- Attractive Salary - Immediate Start
- Fantastic Growth Opportunity and Great Company Culture
- Based in Sydney's Northern Beaches - New Modern Offices

Looking for a self-motivated experienced Customer Consultant to join a supportive and successful team, be rewarded & recognised for your contribution

Our client is a leading Australian-owned manufacturer and distributor of smart energy-efficient solutions, with deep expertise in LED lighting. They have been at the forefront of the environmental market, with a vision to reduce greenhouse emissions through smart technology, since their inception. They have an understanding and involvement across national carbon abatement energy-efficiency schemes and offer a wide range of technologically superior products across residential, commercial and industrial sectors. They are currently experiencing significant growth, this is an exciting time to join the team.

As the Customer Service/Sales Co-ordinator, you will be responsible for sales enquiries, attend to customer enquiries, quotation requests, and troubleshooting supply queries and delivery requests. You will demonstrate exceptional customer service and exceptional interpersonal skills and have the opportunity to take ownership of this role.

**Your new role**:

- Attend to customer enquiries, quotation & order requests, product troubleshooting questions and supply queries across a range of B2B accounts and B2C customers
- Placing, tracking and checking domestic orders with our 3PL and delivery partners
- Provide internal support for the Sales teams
- Building relationships with our customers through quality conversations
- Proactively communicate with customers to follow up with previous interactions
- Appropriately manage ticket escalations and complaints based on process and procedures
- Develop product understanding so you can communicate with our customers to provide further information
- Manage customer warranty jobs.
- Liaise with the order processing team overseas

**To be successful**:

- Positive with a can do attitude and willingness to learn
- Ability to work autonomously and collaboratively
- Deliver the highest level of customer service
- Strong problem solving skills
- Strong Computer skills and an eye for detail

If you are self -motivated, enjoy working in a multi-tasking environment and keen to evolve your career into new areas of the business, your contribution will be rewarded and recognised.



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