Technical Support Specialist for ITS Projects

1 week ago


Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time

As a leading secure currency supply chain and technology solutions enterprise, Linfox Armaguard Group has built a reputation on safety and robust security policies. We encourage career progression at every opportunity and offer a dynamic work environment.

Key areas of responsibility include:

  • Third-level hardware and application technical support and troubleshooting advice to all internal and external stakeholders
  • Becoming a subject matter expert through rapport-building with clients, subcontractors, field technicians, and repair centre staff
  • Ensuring timely problem identification and root cause resolution using a strong customer service approach
  • Conducting training and testing on specialised technical products in collaboration with internal departments
  • Providing advice to management on business risks, technology, and best practices in the area of ATM hardware and applications

The ideal candidate can demonstrate:

  • Knowledge of ATMs/Cash Management devices or equivalent technical expertise
  • Root cause analysis skills in computer hardware/software
  • Strong organisational and multitasking skills coupled with excellent verbal and written communication skills
  • Exceptional problem-solving skills with the ability to troubleshoot complex issues
  • Strong time management skills
  • Good customer service skills and a great attitude
  • Able to work a 5-day rotating roster (including weekends)

We estimate the salary range for this position to be around $65,000-$85,000 per annum, depending on location and experience. This role offers opportunities for growth and development within a reputable company.



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