Technical Support Specialist for ITS Projects
1 week ago
As a leading secure currency supply chain and technology solutions enterprise, Linfox Armaguard Group has built a reputation on safety and robust security policies. We encourage career progression at every opportunity and offer a dynamic work environment.
Key areas of responsibility include:
- Third-level hardware and application technical support and troubleshooting advice to all internal and external stakeholders
- Becoming a subject matter expert through rapport-building with clients, subcontractors, field technicians, and repair centre staff
- Ensuring timely problem identification and root cause resolution using a strong customer service approach
- Conducting training and testing on specialised technical products in collaboration with internal departments
- Providing advice to management on business risks, technology, and best practices in the area of ATM hardware and applications
The ideal candidate can demonstrate:
- Knowledge of ATMs/Cash Management devices or equivalent technical expertise
- Root cause analysis skills in computer hardware/software
- Strong organisational and multitasking skills coupled with excellent verbal and written communication skills
- Exceptional problem-solving skills with the ability to troubleshoot complex issues
- Strong time management skills
- Good customer service skills and a great attitude
- Able to work a 5-day rotating roster (including weekends)
We estimate the salary range for this position to be around $65,000-$85,000 per annum, depending on location and experience. This role offers opportunities for growth and development within a reputable company.
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