Customer Service Representative

4 weeks ago

Frenchs Forest, Australia Exclusive Networks Full time

**EXCLUSIVE NETWORKS** |** **Introduction**

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organisation.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

**DUTIES AND RESPONSIBILITIES** |** **About the role**

The Customer Service Representative (CSR) team is at the core of our sales function, ensuring our quotes to partners are accurate and timely. The role reports to the CSR Team Leader.

**As the Customer Service Representative you will**:

- Monitor and action incoming quote requests promptly and with a high attention to detail to meet the expected service level agreements.
- Validate incoming purchase orders for accuracy against quotes.
- Support CSR Team Leader with escalations and issue resolutions
- Work as part of team and independently as required to provide a high level of customer service.
- Follow processes and procedures that are relevant to your role.
- Use and maintain company systems and processes and to provide timely information on a regular and ad-hoc basis.
- Any other duties as determined by the CSR Team Leader.

**QUALIFICATIONS AND EXPERIENCE** |** **About you**

**The ideal Customer Service Representative will have**:

- Prior customer service experience or inside sales experience.
- Experience with sales quoting and related software/systems would be advantageous.
- Demonstrated strong customer service skills and a high level of attention to detail.
- Strong written and verbal communication and interpersonal skills
- An appetite for learning and working in the IT Industry
**WHO ARE EXCLUSIVE NETWORKS?** |** **Why work for us**

Exclusive Networks is committed to upholding the highest ethical standards. We are committed to fostering, embracing, encouraging, and preserving a culture of diversity, equity, and inclusion.

**Our benefits include**:

- Birthday Leave
- Flexible Working

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