Customer Service

1 month ago


Sydney, Australia people2people Full time

Immediate start 3 months temp with a view of permanent
- Mascot located
- $35 + super per hour

Immediately available
**Customer Service officer** required for Mascot based client. In office role 5 days a week to assist with inbound customer service queries. Branded within Australia and New-Zealand, this business is a leader in the audio-visual industry. Working closely within the customer support team providing post-sales assistance.

Main responsibilities include:

- Tracking and processing customer order requests
- Identify customer needs and assist accordingly
- Accurately entering data into the system
- Collaboration with internal teams to endure a seamless customer experience
- Administration task such as inputting purchase orders and reporting

What you need to bring to the role:

- Can do attitude and ready to assist
- Clear and strong communication skills both written and verbal
- Excellent communication skills both verbal and written
- Ability to work in excel
- Excellent phone manner and professionally presented
- Previous call centre experience required
- Ability to handle complex calls
- Customer focus and adaptability to different personality types
- Strong ability to multitask



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