Employee Relations Specialist
5 months ago
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
Location: St Kilda Road, Melbourne or Derrimut, VIC.
Toll Group is a dynamic and growing logistics company, committed to delivering exceptional service to our clients. We prioritize the well-being and satisfaction of our employees, recognizing the crucial role they play in our success. As we expand, we are seeking a dedicated and experienced Employee Relations Specialist to join our HR team and ensure the effective management of ER processes. The role plays an integral part of HR operations and is a key contributor to building and maintaining an open and supportive culture for our employees and people leaders.
Key Responsibilities will include:
Employee Relations:
- Act as the primary point of contact for employee relations matters, fostering a positive and collaborative working environment.- Address and resolve employee concerns, disputes, and grievances in accordance with company policies and Australian labour laws.- Conduct investigations into workplace issues and provide recommendations for resolution in a timely and balanced manner.
Industrial Relations:
- Stay abreast of changes in industrial relations legislation and regulations.
Policy Development and Compliance:
- Develop, implement, and update HR guidelines aligned with company policies and procedures and reflecting legal requirements and industry best practices.- Monitor and enforce compliance with policies, procedures, and relevant employment laws.
Performance Management:
- Support HR in the implementation of performance management processes, including coaching managers on performance improvement plans.- Collaborate with managers to address performance-related issues and ensure fair and consistent outcomes.
Dispute Resolution:
- Mediate and facilitate resolution in cases of workplace conflicts or disputes.- Provide guidance to managers and employees on conflict resolution strategies.
Communication:
- Communicate effectively with employees at all levels to ensure a transparent and open line of communication.- Conduct regular briefings on ER matters to keep employees informed.
Documentation and Reporting:
- Maintain accurate and up-to-date records of ER cases.- Prepare regular reports for management on ER/IR trends, risks, and outcomes.
Qualifications:
- Bachelor’s degree in Human Resources, Industrial Relations, or a related field.- Proven experience in an ER role, preferably within the logistics or transportation industry.- Strong knowledge of Australian employment laws, industrial relations, and Fair Work regulations.- Excellent communication and interpersonal skills.- Ability to handle sensitive and confidential information with discretion.- Strong problem-solving and negotiation skills.
If you are a proactive and experienced ER/IR professional who is passionate about maintaining positive workplace relations, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience, motivation and how you can contribute to our team's success.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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