Client Services Representative

3 weeks ago

Sydney, Australia Crypto Recruit Full time

Sydney CBD based
- Competative Salary
- Career progression

We are currently seeking a highly talented individual to join our dynamic team as a Client Services Representative. In this pivotal role, you will be entrusted with coordinating and administering the entire end-to-end management of the supply chain for our esteemed customer accounts. Your responsibilities will span across various stages, including pre-sales support, efficient order processing, meticulous backorder management, and prompt handling of after-sales inquiries. As the go-to person for all customer-related matters, you will play a crucial role in ensuring their satisfaction and maintaining strong relationships.

This role presents abundant opportunities for personal and professional growth. You will immerse yourself in the vibrant IT industry and gain an in-depth understanding of the cutting-edge technologies we specialize in. From End User Computing to data center solutions, you will become well-versed in our diverse product offerings. Additionally, you will collaborate closely with a wide array of internal teams and external stakeholders, such as sales, logistics, and customers themselves, fostering strong communication and collaboration skills that will propel your career forward.

We hold our employees in high regard and prioritize their well-being and success. We provide a supportive work environment where you can thrive and continuously develop your skills. As a valued member of our team, you will have access to ongoing training and development opportunities tailored to your professional growth. Furthermore, we offer a competitive salary and comprehensive benefits package that recognizes your contributions and dedication.

To excel in this role, a minimum of three years of experience as a customer service representative is required in the IT industry. Your strong customer focus and unwavering dedication to delivering exceptional service will be the foundation of your success. Proficiency in Excel is essential, as you will be responsible for effectively organizing and managing crucial workplace information. This includes maintaining accurate records in Salesforce, utilizing business technology to ensure data integrity, and efficiently leveraging available resources to enhance operational efficiency.

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