Representative, Client Services

1 week ago

Sydney, New South Wales, Australia THE BANK OF NEW YORK MELLON CORPORATION Full time

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Representative to join our Corporate Trust, Client Services team. This is a full time role based in Sydney, Australia - Hybrid.

In this role, you'll make an impact in the following ways:

Highly motivated and results-driven banking professional with a strong background in process improvement seeking a challenging role in a dynamic banking environment. Proven track record of implementing and managing process improvement initiatives to enhance operational efficiency and customer satisfaction. Lead process improvement projects to streamline operations, reduce costs, and enhance customer experience. Conducted thorough analysis of existing processes, identified inefficiencies, and proposed solutions to optimize workflows. Collaborated with cross-functional teams to implement process changes and drive continuous improvement. Developed and maintained process documentation, standard operating procedures, and training materials. Monitored key performance indicators (KPIs) to track progress and measure the impact of process improvements. Provided training and support to employees on new processes and tools to ensure successful implementation. Analyzed and documented existing banking processes to identify areas for improvement. Implemented process enhancements to increase efficiency, reduce errors, and improve overall operational performance. Collaborated with IT teams to automate manual processes and streamline workflows.
Provided support to front-line staff on process-related issues and troubleshooting.

To be successful in this role, we're seeking the following:

Strong analytical and problem-solving skills Excellent project management abilities Proficiency in process mapping and analysis tools Knowledge of banking regulations and compliance requirements Effective communication and collaboration Bachelor degree and/or relevant experience Include specific experience required for the role

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

Fortune World's Most Admired Companies & Top for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, % score Corporate Equality Index , Disability: IN – % score Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

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