Sydney - Client Relationship Service Representative

2 weeks ago

Sydney, Australia Percepta International Full time

Sydney - Client Relationship Service Representative
AU-NSW-Sydney

**Description**:** Summary**

The **Client Relationship Service Representative** provides full Omni-Channel concern resolution support to luxury car brand customers. From initial inquiry or concern through to close; the representative will liaise and coordinate with the dealer/retailer, field staff, management and other relevant departments within the program as well as outside vendors.

The overall objective is to achieve customer satisfaction whilst reflecting and protecting the best interest of the program to ensure that all customer contact is meaningful and ultimately promotes brand advocacy and loyalty.

**Responsibilities**
- Respond to customer enquiries through various channels, regardless of their level of complexity
- Acknowledge research, document, involve appropriate parties, follow-up on, and handle all customer contacts via appropriate channels until their resolution, professionally and efficiently, in accordance with department standards.
- Takes full ownership of own case file and acts as backup to designated buddy for continuity of service and action.
- Act as part of a team to ensure adequate contact coverage for the department.
- Process spending of department goodwill funds to resolve customer concerns when appropriate.
- Research complex automobile issues and negotiate resolution for customers.
- Handle special projects or assignments, such as market research surveys/outbound call, working special events, etc. as assigned by management.
- Perform administrative tasks related to CRM management, which can include case allocation, data loads
- Adhere to Contact Center Policies and Procedures.
- Complete training courses as directed by Operations and/or Training.
- Develop and maintain professional working relationships
- Other duties as assigned

**Education**
- High School Diploma required; Associate’s or Bachelor’s degree preferred

**Experience**
- Experience, appreciation and/or passion for automotive - luxury, function and utility
- 1 - 2 years of experience in a Contact Center, hospitality industry, or PR/Sales field
- Knowledge of the automotive industry a plus
- Experience in a luxury field (hospitality or brand product) a plus

**Skills**
- High level of trust and integrity
- Strong verbal and written communication skills
- Detailed listening skills
- Strong customer service, interpersonal and relationship building skills
- Time management and ability to prioritize projects and customer needs
- Conflict resolution skills - listen to the customer
- Exercise good service and business judgment with end goal of customer satisfaction
- Excellent English language, oral and written, with grammatical knowledge and etiquette
- Ability to sway the opinion of others through verbal and/or written correspondence
- Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation
- Use of technology for product resourcing to resolve customer issues
- Typing Skills (minimum 30wpm)
- Ability to work through multiple computer screens
- Ability to work calmly under pressure
- Displays professionalism in demeanor, language and appearance

**Other**
- Must be able to interact with all internal and external departments and contacts
- Must represent Percepta professionally with all customers and external organizations and contacts

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Work Location: In person

  • Sydney - Client Relationship Service Representative

    2 weeks ago

    Sydney, Australia Percepta International Full time

    Sydney - Client Relationship Service Representative AU-NSW-Sydney **Description**:** Summary** The **Client Relationship Service Representative** provides full Omni-Channel concern resolution support to Jaguar and Land Rover customers. From initial inquiry or concern through to close; the representative will liaise and coordinate with the dealer/retailer,...

  • Client Service Representative

    2 months ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Investment Banking- Contract or TemporaryOur client is a global financial services institution looking for a Client Services Representative to join their team on a 6-month temp-to-perm contract. This role will primarily interact with internal clients and perform routine operational tasks in the lifecycle of transactions including billing, payments,...

  • Client Service Representative

    1 week ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Sydney- Investment Banking- Contract or TemporaryOur client is a global financial services institution looking for a Client Services Representative to join their team on a 6-month temp-to-perm contract.This role will primarily interact with internal clients and perform routine operational tasks in the lifecycle of transactions including billing, payments,...

  • Client Services Representative

    3 weeks ago

    Sydney, Australia Crypto Recruit Full time

    Sydney CBD based - Competative Salary - Career progression We are currently seeking a highly talented individual to join our dynamic team as a Client Services Representative. In this pivotal role, you will be entrusted with coordinating and administering the entire end-to-end management of the supply chain for our esteemed customer accounts. Your...

  • Client Services Representative

    1 week ago

    Sydney, New South Wales, Australia Crypto Recruit Full time

    Sydney CBD based Competative Salary Career progressionWe are currently seeking a highly talented individual to join our dynamic team as a Client Services Representative. In this pivotal role, you will be entrusted with coordinating and administering the entire end-to-end management of the supply chain for our esteemed customer accounts. Your responsibilities...

  • Client Relationship Manager

    3 weeks ago

    Sydney, Australia Clarrow Full time

    A award winning B2C Lender is looking for a superstar relationship Manager to join the Sydney team, and assist with maintaining and growing high net worth relationships. within this phone based role, you will your strong relationship skills to truly understand the clients requirements and provide personalised finance solutions, through a combination of...

  • Client Services Representative

    4 weeks ago

    Sydney, Australia Salt Recruitment Full time

    **Client Services Representative** We provide our clients with the best talent on the market and have an urgent requirement for a Client Services Representative officer. This is a unique opportunity to work with a leading team, providing administrative support and services directly to high priority contacts. This role will require a significant level of...

  • Client Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Clarrow Full time

    A award winning B2C Lender is looking for a superstar relationship Manager to join the Sydney team, and assist with maintaining and growing high net worth relationships.within this phone based role, you will your strong relationship skills to truly understand the clients requirements and provide personalised finance solutions, through a combination of...

  • Client Relationships Manager

    2 months ago

    Sydney, Australia Alexander Appointments Full time

    Uncapped commission structure - Join a collabrative team - Lead the charge in expanding our presence leveraging off trusted industry leader **Client Relationships Manager - Recruitment** Drive Business Development and Expansion across Sydney! **About Us** Join Alexander Appointments, a leading recruitment agency with over two decades of success in...

  • Client Services Representative

    1 week ago

    Sydney, New South Wales, Australia Salt Recruitment Full time

    Client Services RepresentativeWe provide our clients with the best talent on the market and have an urgent requirement for a Client Services Representative officer. This is a unique opportunity to work with a leading team, providing administrative support and services directly to high priority contacts. This role will require a significant level of emotional...

  • Client Services Representative

    1 week ago

    Sydney, New South Wales, Australia Challenger Full time

    Challenger Limited is an ASX-listed investment management firm managing $105 billion in assets (as at 30 June Life with us is fast moving and always exciting. Together we're driving to deliver our vision to provide our customers with financial security for a better retirement._ We achieve this goal by providing a work environment where people from diverse...

  • Client Services Representative

    1 week ago

    Sydney, New South Wales, Australia Challenger Full time

    Challenger Limited is an ASX-listed investment management firm managing $105 billion in assets (as at 30 June Life with us is fast moving and always exciting. Together we're driving to deliver our vision to provide our customers with financial security for a better retirement._ We achieve this goal by providing a work environment where people from diverse...

  • Senior Client Relationship Manager

    1 month ago

    Sydney, Australia Ampersand International Full time

    Sales/Business Development Sydney Permanent Law Practice 17/5/2024 Top-tier law firm Blue chip client portfolio Attractive salary package One of the most highly regarded law firms in Australia is seeking a seasoned business development and client relationship professional to play a key role in maintaining and developing its impressive client...

  • Senior Client Relationship Manager

    3 weeks ago

    Sydney, Australia Ampersand International Full time

    Sales/Business Development Sydney Permanent Law Practice 17/5/2024 Top-tier law firm Blue chip client portfolio Attractive salary package One of the most highly regarded law firms in Australia is seeking a seasoned business development and client relationship professional to play a key role in maintaining and developing its impressive client...

  • Client Service Representative

    1 week ago

    Sydney, New South Wales, Australia Impel Management Pty Ltd Full time

    Based in Sydney CBD, flexible working environment Leading wealth management company offering great career progression- $70,000 including Super. Immediate start available. Permanent opportunityOur client is a market leading wealth management company based in the heart of Sydney CBD, seeking an enthusiastic and motivated Client Service Consultant to join the...

  • Client Relationship Coordinator

    1 week ago

    Sydney, New South Wales, Australia Healthcare Australia Full time

    Sydney City based role Hybrid working conditions plus 5 weeks of annual leave (conditions apply) Opportunity with Australia's leading Healthcare ProviderAbout Us:Now in our 50th year, as an employer today we focus on our people to ensure a great home/work life balance. We're proud of our heritage and progressive about the future.We play a crucial role in...

  • Client Relationship Manager

    2 weeks ago

    Sydney, Australia Gateway Synergy Recruitment Full time

    Remote position with extensive interstate travel - Highly competitive base salary with annual bonus and car allowance **The Company** **The Position** An exciting opportunity has become available for an experienced Client Relationship Manager to join our client's team in Brisbane. As the Client Relationship Manager you will work closely with the client...

  • Client Relationship Manager

    1 week ago

    Sydney, Australia Stellar Recruitment Full time

    **Contract Type**: - Full Time**Location**: - NSW - Sydney - NSW**Industry**: - Sales & Account Management**The Organisation**: Our client is an award-winning integrated facility services organisation who is an innovator and leader within its field. With a clear record of success and sustained growth domestically and internationally, this industry expert...

  • Outside Sales Representative

    6 days ago

    Sydney, Australia Bitcoin Depot Full time

    Outside Sales Representative - Sydney **Bitcoin Depot **is seeking a **Outside Sales Representative t** o be an integral part of our dynamic sales team, driving revenue growth through proactive prospecting, relationship-building, and strategic selling. Your role will be pivotal in expanding our market presence and driving business success by promoting our...

  • Client Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Stellar Recruitment Full time

    Contract Type: Full TimeLocation: NSW Sydney NSWIndustry:Sales & Account ManagementThe Organisation:Our client is an award-winning integrated facility services organisation who is an innovator and leader within its field. With a clear record of success and sustained growth domestically and internationally, this industry expert is seeking an enthusiastic and...