Client Service Representative

1 week ago


Sydney, New South Wales, Australia marketfinder Full time

Company Overview:

This company is a boutique, well established financial services provider specializing in Margin FX and CFD markets.

With a Trust Pilot score of excellent, their commitment is to deliver unparalleled services to their clients, ensuring a seamless and rewarding trading experience.


Position Overview:

Key Responsibilities:

  • Handle inbound customer inquiries and provide timely, accurate, and courteous responses.
  • Utilize excellent communication skills in both Mandarin and English to assist a diverse client base.
  • Collaborate with other team members to ensure consistent and highquality customer support.
  • Maintain a deep understanding of our products, services, and market trends.
  • Escalate complex issues to the appropriate teams for resolution.

Qualifications:

  • Strong communication skills in both Mandarin and English.
  • Excellent interpersonal and customer service skills.
  • Ability to learn and adapt quickly to changing market conditions.
  • Detailoriented with strong problemsolving abilities.
  • Prior experience in customer service is a plus, but not mandatory.

Training:

We understand that success in this role requires a strong foundation.

Therefore, the business will provide comprehensive training to ensure their Client Service Representatives are well-equipped to navigate the complexities of the Margin FX and CFD markets.


Benefits:

  • Competitive salary
  • Opportunities for career advancement
  • Ongoing training and development


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