Hotel Duty Manager Full Time

2 months ago

Sydney, Australia Crowne Plaza Hotels & Resorts Full time

**Exciting Opportunity to Lead as Operational Duty Manager at Crowne Plaza Sydney Darling Harbour**

Are you passionate about delivering exceptional guest experiences and ensuring smooth daily operations? We’re looking for an **Operational Duty Manager** who thrives on creating seamless and memorable stays for our guests, managing key functions across departments, and supporting our team with leadership and dedication.

If you have a strong background in hotel operations, a commitment to high service standards, and a love for the hospitality industry, we’d love to connect with you. Take this opportunity to make a real impact at one of Sydney’s premier hotel destinations.

**What You'll Do**:

- Lead the Front Office team, creating seamless check-ins and unforgettable stays.
- Mentor and develop team members, fostering growth and a positive, engaging work environment.
- Collaborate across departments to maintain high service standards and enhance guest satisfaction.
- Oversee daily operations, from financial transactions to staffing and guest relations.
- Handle guest complaints with professionalism, focusing on continuous improvement.

**What We're Looking For**:

- Minimum 2 years of supervisory experience in a hotel or hospitality environment.
- Strong leadership skills, effective communication, and a passion for guest services.
- Flexibility to work night, weekend, and holiday shifts.
- Valid NSW RSA Competency Card, First Aid Certification, and a Driver's License.
- A team player who inspires, engages, and promotes a culture of excellence and enthusiasm.

**Why Join Us?**
- Be part of a globally recognized brand that values True Hospitality.
- Access growth and career development opportunities within IHG.
- Work in a vibrant, fast-paced environment at the heart of Sydney’s Darling Harbour.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

**Equal Opportunity Employer**:
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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