Duty Manager

2 months ago

Sydney, Australia Hilton Full time

Duty Manager

**Job Purpose**

As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty Manager team, you will enjoy flexible rotating rosters and a fast paced environment where no two days are the same

**What will I be** doing?**

As a Duty Manager in the Front Office Department, you are responsible for managing the daily guest experience throughout the Hotel. This involves direct supervision and leadership of Front Office front-line team members to achieve hotel KPIs, assisting where required, handling guest complaints, guest relations, and responding to emergencies, as well as performing other tasks associated with the operation.

Your service philosophy will be to fill the earth with the light and warmth of hospitality by bringing Hilton’s values to life in your everyday actions including:

- Supervise day-to-day operations ensuring standards are adhered to and maintained.
- Maintain good relationships with VIPs, loyalty guests, leisure and corporate guests, Hotel suppliers, external service providers and other Hotel departments that reflect our Company values and add value to the guest experience.
- Create 5-star guest experiences as measured by guest feedback.
- Review daily reports to ensure system is being maintained as per company policies and procedures.
- Be responsible as a point of contact for VIP and long stay guests, ensuring they feel comfortable and remain available to provide assistance throughout the guest stay, as required.
- Ensure the entire reception team work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximisation of revenue.
- Ensure all relocations are handled in a diplomatic and professional way.
- Actively promote the services and facilities of Hilton to all customers and guests and cross sell the other Hiltons within the Australasian family of brands where appropriate.
- Manage rostering levels to support business demands, in line with revenue and payroll targets.
- Fully understand and be able to check out all guests, groups and tours from the hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.
- Actively develop team members’ skills and performance through coaching and training.
- Ensure communication between reception and all other areas of the hotel is professional, efficient and thorough.

**What are we looking for?**

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience within the hotel/leisure/retail sector
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent
- An in-depth knowledge of the hotel, leisure or service sector

**What will it be like to join the Hilton Sydney team?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce that represents many different cultures, backgrounds and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award winning Great Place to Work culture means:

- A monthly dry cleaning allowance for your business wardrobe
- Free team member meals served fresh daily
- 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 122 countries and territories around the world
- Food & Beverage discounts so you don’t just stay when you travel but also enjoy dining experiences
- Flexibility so you can _Thrive_ and make space for what matters most
- Working alongside an experienced and dynamic leadership team in our hallmark property, this role provides an exceptional opportunity for growth and Hilton career progression

  • Store Manager

    6 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: North Sydney-Chatswood area / Sydney CBD -...

  • Second Incharge Store Manager

    6 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: SYDNEY NSW 2000 - Position: Full time - Second...

  • Duty Manager

    6 months ago

    Sydney, Australia UST Full time

    UST Global is looking for Duty Manager to join our team in Sydney, Australia. The role of a Duty Manager is essential for ensuring the continuity of IT services. The Duty Manager plays a crucial role in Incident Management and Service Operation processes. The Duty Manager is a pivotal role in maintaining service quality and minimising disruptions in IT...

  • Duty Manager

    2 weeks ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    6 months ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    3 months ago

    Sydney, Australia AccorHotel Full time

    **Company Description** The latest addition in the Accor portfolio, The Clarence Hotel Sydney, part of the Handwritten Collection, is opening soon with a buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour. Clarence is in the funky part of town, where the buildings operate large business deals by day, and the...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Duty Manager

    6 months ago

    Sydney, Australia Hilton Hotels Full time

    JOB DESCRIPTIONJob Purpose  As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    6 months ago

    Sydney, Australia Hospoworld Resourcing Full time

    Career growth opportunities in a luxury hotel setting! - Mentorship and leadership development! - Competitive salary of $70k + super! This boutique hotel epitomizes luxury with modern design and personalized service. With 230 rooms and exclusive amenities, it's perfect for leisure and business travelers. We seek a Duty Manager to curate guest experiences...

  • Duty Manager

    7 months ago

    Sydney, Australia Travel + Leisure Co Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    3 weeks ago

    Sydney, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Duty Manager

    6 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24089591 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your authenticity is...

  • Duty Manager

    3 weeks ago

    Sydney, Australia SIXT Australia Full time

    Job DescriptionSIXT Australia is on the lookout for a Full Time Duty Manager to join the team in Sydney. This position can be located at either Sydney Airport or Sydney Suburbs (Artarmon, Brookvale, Hornsby) sites - please indicate your preference within your application. As a Duty Manager, you will provide day-to-day operational support for our...

  • Manager on Duty

    1 month ago

    Sydney, Australia Wilson Parking Australia 1992 Pty Ltd Full time

    Manager on Duty ABOUT WILSON: Join Wilson Parking for more than just a job. You'll be part of Australia’s top Parking Operator, where we prioritize our people and customers, pushing industry boundaries with innovation. Whether it's pioneering online booking services or our award-winning app, we're committed to making parking seamless in every city. ...

  • Duty Manager

    3 months ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, luxurious spa and exclusive top...

  • Duty Manager

    4 months ago

    Sydney, Australia TFE Hotels Full time

    We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically get people. You drive and thrive on meaningful connections....

  • Duty Manager

    7 months ago

    Sydney, Australia TFE Hotels Full time

    We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically get people. You drive and thrive on meaningful...

  • Duty Manager

    6 months ago

    Sydney, Australia TFE Hotels Full time

    We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically get people. You drive and thrive on meaningful...