Duty Manager

5 months ago

North Sydney, Australia TFE Hotels Full time

The Vibe Hotel North Sydney is recruiting a passionate hospitality professional for the full-time role of Duty Manager.
Located within the recently reimagined Northpoint Tower, a landmark destination, the hotel is strategically positioned within the heart of the area's bustling commercial district and surrounded by an abundance of choices for dining and shopping.
Situated on the corner of Miller Street and the Pacific Highway, the hotel is well-connected with public transport options, including North Sydney train station which is only two stops away from Sydney's CBD and offers an idyllic commute over the iconic Harbour Bridge.
About the role..
As the Duty Manager, you will lead the dynamic Front Office team with the “hands-on” day-to-day operations and the delivery of high-level customer service to our guests.
Reporting to the Assistant Hotel Manager you’re pitch-perfect when it comes to understanding and exceeding guest expectations. You drive and thrive on meaningful connections - with both guests and the team. You’re a natural-born leader, a role model for our front-line, and an occasional peacemaker and problem-solver?
Key Responsibilities include.
- Lead the daily operations of the hotel and front office team members
- Coordinate tasks for each shift and delegate to receptionists
- Manage the daily check-in/check-out process and procedures.
- Conduct daily team briefings
- Resolve guest complaints promptly and efficiently
- Prepare and deliver daily occupancy reports

About You
- Min of 1-years’ experience at a supervisory level from a hotel front office.
- Proven experience in leading and effectively motivating a team
- Immaculate grooming and personal presentation
- Working knowledge of a Property Management System (Opera or Protel)
- Proven consistent high-level delivery of customer service.
- Strong communication skills (written and verbal)
- Flexible availability to work across a 7-day rotating roster
- Current RSA Certificate and First Aid Certificate, or the ability to obtain.

Why TFE Hotels (perks)
- Extensive additional leave benefits
- Fabulous supportive culture
- International accommodation discounts worldwide in TFE properties
- Family & Friends hotel discounts
- Reward and recognition incentives
- An amazing launch pad for wherever you want to go
- Career progression and development

To be considered you will require Full Working Rights in Australia
We recognise and celebrate your uniqueness and promise to give more back. So dive in and find more as part of our leadership team at TFE Hotels
------------------------------------------------------------------------
- Life at TFE is brimming with possibility. We’re the only international hotel group headquartered in Sydney, and we’re looking for passionate people ready to dive in and move with us. Today, we have seven brands, with 69 hotels, in six countriesand we’re not stopping there, with 20 new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you’re authentic, flexible, and talented, you’ll find more than you expected, and we’ll support you every step of the way.

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