Operational Duty Manager Full Time

3 months ago

Sydney, Australia Crowne Plaza Hotels & Resorts Full time

**Join Our Team as a Duty Manager at Crowne Plaza Sydney Darling Harbour**

Are you ready to lead with passion and deliver exceptional guest experiences? Crowne Plaza Sydney Darling Harbour is looking for an enthusiastic and dedicated Duty Manager to join our dynamic team

**What You'll Do**:

- Lead the Front Office team, ensuring seamless check-ins and memorable stays for our guests.
- Mentor and develop team members, driving performance and creating a positive work environment.
- Collaborate with various departments to maintain high service standards and guest satisfaction.
- Manage daily operations, including financial transactions, staffing needs, and guest relations.
- Handle guest complaints with professionalism and ensure continuous improvement in service quality.

**What We're Looking For**:

- Minimum 2 years of supervisory experience in a hotel or hospitality environment.
- Strong leadership and communication skills with a passion for guest services.
- Flexibility to work night, weekend, and holiday shifts.
- Valid NSW RSA Competency card, First Aid Qualifications, and Drivers Licence.
- Ability to inspire and engage your team, fostering a culture of excellence and enthusiasm.

**Why Join Us?**
- Be part of a globally recognised brand that values True Hospitality.
- Opportunity for career growth and development within IHG.
- Work in a vibrant, fast-paced environment at the heart of Sydney's Darling Harbour.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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