Duty Manager

2 weeks ago

Sydney, Australia Veriu Full time

Posted: 09/12/2024

Closing Date: 23/12/2024

Salary: $75,000.00 - $80,000.00

Job Type: Permanent - Full Time

Location: Sydney Metropolitan

Job Category: Front Office

**We are Veriu Group (pronounced 'Very You')**

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you’ve found us and we can’t wait to hear from you

**Welcome to Veriu Macquarie Park**

Excited to be part of something big? Veriu Macquarie Park, our flagship 184-key apartment hotel, is opening soon, and we’re looking for a Super Host (Duty Manager) to lead the charge in creating unforgettable guest experiences. This is your chance to be at the heart of the action from day one, shaping our Front Office team and setting the standard for what exceptional service looks like.

As a Super Host, you’ll build a dynamic, cohesive team by training and managing our Local Hosts, ensuring that every guest interaction is seamless. You’ll anticipate needs, solve problems before they even arise, and go above and beyond to make sure guests leave with nothing but great memories. Your leadership will be key in crafting a front office culture that thrives on building genuine relationships and earning guest loyalty.

This is more than just a role—it’s an opportunity to bring your passion and expertise to the table, help launch a landmark property, and grow with a brand that’s all about creating extraordinary guest journeys. If you’re ready to take the next step in your career and lead with energy and purpose, we want to hear from you

**Responsibilities**

Reporting to the Hotel General Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

- Oversee the front office inc. complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
- Ensure the front office provides a high level of guest services to guests at check-in, check-out, and during stay
- Create new ways to leave guests with a lasting memorable experience
- Use your inquisitive nature to identify new sales leads, encouraging the team to do the same
- Manage emergency situations in a safe and professional matter
- Build strong and authentic relationships with your teammates and our guests
- Provide assistance in managing events/functions of the hotel
- Provide support and assistance to the General Manager in higher-level hotel management and admin tasks, in order to prepare yourself for a future Hotel Manager role

**Benefits**

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program

**Desired Skills and Experience**:
**About You**

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

- Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
- First Aid Certificate (or be able to obtain before starting

  • Store Manager

    6 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: North Sydney-Chatswood area / Sydney CBD -...

  • Second Incharge Store Manager

    6 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: SYDNEY NSW 2000 - Position: Full time - Second...

  • Duty Manager

    6 months ago

    Sydney, Australia UST Full time

    UST Global is looking for Duty Manager to join our team in Sydney, Australia. The role of a Duty Manager is essential for ensuring the continuity of IT services. The Duty Manager plays a crucial role in Incident Management and Service Operation processes. The Duty Manager is a pivotal role in maintaining service quality and minimising disruptions in IT...

  • Duty Manager

    2 months ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    2 weeks ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    6 months ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    3 months ago

    Sydney, Australia AccorHotel Full time

    **Company Description** The latest addition in the Accor portfolio, The Clarence Hotel Sydney, part of the Handwritten Collection, is opening soon with a buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour. Clarence is in the funky part of town, where the buildings operate large business deals by day, and the...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Duty Manager

    6 months ago

    Sydney, Australia Hilton Hotels Full time

    JOB DESCRIPTIONJob Purpose  As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    6 months ago

    Sydney, Australia Hospoworld Resourcing Full time

    Career growth opportunities in a luxury hotel setting! - Mentorship and leadership development! - Competitive salary of $70k + super! This boutique hotel epitomizes luxury with modern design and personalized service. With 230 rooms and exclusive amenities, it's perfect for leisure and business travelers. We seek a Duty Manager to curate guest experiences...

  • Duty Manager

    7 months ago

    Sydney, Australia Travel + Leisure Co Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    3 weeks ago

    Sydney, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Duty Manager

    6 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24089591 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your authenticity is...

  • Duty Manager

    3 weeks ago

    Sydney, Australia SIXT Australia Full time

    Job DescriptionSIXT Australia is on the lookout for a Full Time Duty Manager to join the team in Sydney. This position can be located at either Sydney Airport or Sydney Suburbs (Artarmon, Brookvale, Hornsby) sites - please indicate your preference within your application. As a Duty Manager, you will provide day-to-day operational support for our...

  • Manager on Duty

    1 month ago

    Sydney, Australia Wilson Parking Australia 1992 Pty Ltd Full time

    Manager on Duty ABOUT WILSON: Join Wilson Parking for more than just a job. You'll be part of Australia’s top Parking Operator, where we prioritize our people and customers, pushing industry boundaries with innovation. Whether it's pioneering online booking services or our award-winning app, we're committed to making parking seamless in every city. ...

  • Duty Manager

    4 months ago

    Sydney, Australia TFE Hotels Full time

    We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically get people. You drive and thrive on meaningful connections....

  • Duty Manager

    6 months ago

    Sydney, Australia TFE Hotels Full time

    We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically get people. You drive and thrive on meaningful...

  • Duty Manager

    7 months ago

    Sydney, Australia TFE Hotels Full time

    We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically get people. You drive and thrive on meaningful...