Customer Experience Ambassador

4 days ago


Pymble, New South Wales, Australia Busways Group Full time

About Busways Group

Busways Group is a leading provider of bus services in Western Sydney, North Shore and West, Central Coast and North Coast, and Adelaide's Outer South.

We pride ourselves on delivering high-quality customer service and ensuring that our customers have a seamless experience when using our services.

Job Description

We are seeking an exceptional Customer Service Officer to join our team. As a key member of our customer support team, you will be responsible for providing fast, friendly, and caring support to our customers.

Your top priority will be to ensure that our customers are listened to and have the best possible experience with us. You will be required to manage customer feedback, investigate complaints internally, and keep detailed records in company systems.

You will also be responsible for monitoring and responding to our Cooee Busways on-demand transport service via SMS and in-app messaging, as well as liaising with our Operations Control Centre for on-road incidents, accidents, and breakdowns for our Cooee Busways On-Demand service.

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • High attention to detail and ability to prioritize tasks
  • Strong problem-solving skills and ability to think critically
  • Reliable and consistent in your work

Benefits

As a valued member of our team, you will receive:

  • Fitness Passport, a great scheme allowing you and your family to access multiple pools and fitness facilities around Sydney and regional NSW all under one competitive membership fee
  • Employee Assistance Program by Telus Health, giving you and your family access to an independent organisation that provides a broad range of personal support services
  • Office Lunch Club, providing access to discounted meals at work
  • Modern office environment, including large communal kitchen and outdoor lunch space, coffee machine, free fruit, and periodic company lunches

Salary

The estimated salary for this position is between $55,000 - $65,000 per annum, depending on experience.



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