Customer Service Representative
2 days ago
At Busways Group, we're committed to delivering exceptional customer experiences. We're seeking a highly skilled and dedicated Customer Service Representative to join our team at our National Support Office in Pymble.
About the RoleThis is an exciting opportunity for a customer-focused individual who thrives on providing top-notch service. As a Customer Service Representative, you'll be responsible for responding to customer inquiries, resolving issues, and ensuring their needs are met. You'll work closely with our team to provide timely and accurate support, utilizing your excellent communication and problem-solving skills.
Main Responsibilities:
- Provide exceptional customer service via phone, email, and in-person interactions
- Resolve customer complaints and concerns in a professional and courteous manner
- Process customer requests and transactions efficiently and accurately
- Collaborate with colleagues to ensure seamless customer experiences
Requirements:
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and multitask effectively
- Detailed-oriented and organized with a focus on accuracy
- Prior experience in customer-facing roles or call center environments an asset
What We Offer:
- A competitive salary of $55,000 - $65,000 per annum, depending on experience
- A comprehensive benefits package, including Fitness Passport membership, Employee Assistance Program, and more
- A dynamic and supportive work environment with opportunities for career growth and development
- A recognition and reward program that values and appreciates employee contributions
Why Choose Us:
Busways Group is a leader in public transportation, committed to excellence and customer satisfaction. Our team is passionate about making a difference in our communities, and we're looking for like-minded individuals to join us. If you're a motivated and customer-centric individual who thrives in a fast-paced environment, we encourage you to apply.
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