Commercial Excellence and Customer Insights Manager

3 weeks ago

Pymble, Australia Ferring Pharmaceuticals, Inc. Full time

Job Description:
At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology, and urology.
_Ferring + You_ is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Our Commercial teams collaborate as trusted partners with patient groups, clinicians, policy makers and the scientific community to identify and develop new opportunities to help patients. Customer centric, we offer an empowering, entrepreneurial culture - and a place to thrive and grow.

Ferring + You

You will be responsible for providing business analysis and insights based in internal and external secondary and primary data; to identify business needs and opportunities, evaluate the results/success of commercial and brand strategies; and champion insights and data driven decision-making.

Your day at Ferring
- Develop a deep understanding of the organisation's products/services, target market segments, and competitive landscape.
- Calculate, develop and maintain reports and dashboards to measure Ferring Product performance indicators.
- Calculate and measures territory and TM/KAM sales productivity according to sales objectives, growth, % market share, activity plans, call analysis, customer ratings and campaign initiatives.
- Analyse sales data and performance metrics to evaluate the effectiveness of sales strategies and initiatives.
- Manage salesforce incentive plan and top-sales recognition criteria.
- Utilise all available data sources and analytics tools to generate actionable data driven insights on customer sales performance, behaviours, preferences and trends.
- Local ownership of CRM and Sales Excellence tools (OCE, MiPortal and PowerBI Dashboards), including data stewardship, ticket resolution and coordination of all tool activities
- Conduct regular maintenance and updates to the dashboards/CRM system to ensure optimized performance, based on changing business requirements and feedback from users.
- Develop and maintain processes to design/implement standardized tools and methodologies aimed at improving operational efficiency.
- Support commercial, medical and marketing teams in generating and interpreting customer insights to help inform and prioritise customer experience improvement initiatives.
- Partner with local, Regional and Global cross-functional teams on the development and delivery of effective omni-channel strategies

Behind our innovation There’s you
- Excellent computer skills, including advanced skills with Excel, Word, PowerPoint, Think-Cell, Power BI, Datamart cubes and OLAP operations, etc.
- CRM implementation & operation experience
- Attention to detail, and an ability to process and understand market and sales data such as in-market and primary research, sales channel distribution, CRM activity.
- Strong Analytical and Critical Thinking skills to breakdown concepts, formulate project initiatives and complete outcome assessment.
- Excellent interpersonal, communication, and presentation skills including active listening skills and expertise in negotiations, Fluent in English (if not first language)
- Effective organisation skills, and the ability to balance multiple priorities concurrently.
- Knowledgeable in Project Management Best Practices and RACI principles
- Educated to degree level; Relevant experience supersedes education requirement.
- At least 5 years of relevant experience in pharmaceutical industry
- Eligibility to reside and work in Australia.

People come first at Ferring
- Accredited Great Place to Work® employer, offering hybrid and flexible work arrangements and comprehensive benefits for its employees.
- Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love.
- Our inclusive support package - “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role.
- Parental leave for both birthing and non-birthing parents
- Extended support on family building journey

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s
_Ferring + You._

Behind our purposeThere’s you

If our mission and your vision are aligned, please apply

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

**Location**:
Ferring Australia

  • Analytics & Insights Manager

    2 weeks ago

    Pymble, Australia Bayer ANZ Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Head of Category

    3 weeks ago

    Pymble, Australia Bayer ANZ Full time

    **Work options**: Hybrid Seeking Head of Category & Insights to drive innovation and collaboration in consumer health. Lead category management, insights, and in-store execution. Develop strategies, analyze data, and drive commercial outcomes. Requires agility, strategic thinking, and 10 years of consumer goods experience. **At Bayer we’re visionaries,...

  • Customer Operations Manager

    4 weeks ago

    Pymble, Australia Bayer ANZ Full time

    Full time, permanent position - Pymble office, Sydney - Base salary + Car allowance + company incentive scheme **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer...

  • Multichannel Marketing

    4 weeks ago

    Pymble, Australia Bayer ANZ Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Customer Service Team Member

    2 days ago

    Pymble, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Sales Manager

    6 days ago

    Pymble, Australia MANN+HUMMEL Full time

    Sales Manager Pymble, Australien | Vertrieb | Berufserfahrene | Unbefristet | February 10, 2025- - Job Description - Role Summary - The Sales Manager will play a critical role in driving revenue growth and fostering strong customer relationships within the Australian filtration market. Reporting to the National Sales Manager, the incumbent will manage...

  • Brand Manager

    3 weeks ago

    Pymble, Australia Bayer ANZ Full time

    **Work options**: Hybrid 2 anchor days + 1 other day in office - Join Bayer: Where Vision Meets Action - Competitve salary +12% Superannuation + incentive scheme - Hybrid work pattern - 3 days working from Pymble office At Bayer, we're driven by a bold vision: a world where "Health for all, Hunger for none" is a reality. Our mission is fueled by energy,...

  • Manager, Logistics

    1 week ago

    Pymble, Australia Mann+Hummel Full time

    Zurück zu den Stellenangeboten Manager, Logistics & Customer Service Country Australia City Pymble Section Logistics Level Senior Executive Contract type Permanent Your challenge Co-ordination and assistance in SCM projects with customers and suppliers Regular analysis of SCM KPIs (e.g. delivery performance, Fill Rate, Customer Service Excellence, On Time...

  • Net Revenue Management Analyst

    2 weeks ago

    Pymble, Australia Bayer ANZ Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Brand Manager

    2 weeks ago

    Pymble, Australia Bayer ANZ Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Medical Science Liaison Manager

    4 days ago

    Pymble, Australia Ferring Pharmaceuticals, Inc. Full time

    Job Description: At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we...

  • Supply Chain Planning Manager, Anz

    3 weeks ago

    Pymble, Australia Bayer ANZ Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Account Manager

    7 days ago

    Pymble, Australia Central Innovation Full time

    **Are you interested in further developing your sales skills? Are you keen to work with Australia’s** **leading Architects and Designers? Are you hungry to succeed and keen to build on your business acumen and communication skills?** **About us** Central Innovation is the leader in design capability solutions for the **architectural, engineering,...

  • Sales Manager

    5 days ago

    Pymble, Australia MANN+HUMMEL Full time

    Sales Manager Pymble, Australien | Vertrieb | Berufserfahrene | Unbefristet | August 27, 2024Job Description - Role Summary- The job incumbent, as main contact to customers, manages the activities of multiple customer accounts within MHAU and a defined specific market segment. Among these are the strategic development of key accounts, the management of all...

  • Business Unit Head

    3 weeks ago

    Pymble, Australia Ferring Pharmaceuticals, Inc. Full time

    Job Description: At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we...

  • Customer Service

    3 weeks ago

    Pymble, Australia Charterhouse Partnership Full time

    **$55,000k - $60,000K + Super**: - **Excellent entry level role**: - **Hybrid work arrangement**: - **Mon - Fri ** No Weekends** My client is a Financial Services Leader looking for strong Customer Service Consultants This role is full time, Monday - Friday **Some responsibilities**: - Experience in a high volume, customer centric environment is...

  • Customer Service

    3 weeks ago

    Pymble, Australia Charterhouse Partnership Full time

    Up to $60,000K + Super - Excellent entry level role - Hybrid work arrangement - Mon - Fri ** No Weekends** My client is a Financial Services Leader looking for strong Customer Service Consultants No experience is necessary, exceptional training in-place **Some responsibilities**: - Experience in a high volume, customer centric environment is highly...

  • Sales Manager, Automotive Aftermarket

    3 weeks ago

    Pymble, Australia Mann + Hummel Filter Technology S.E.A. Full time

    **Job Description**_ **Role Summary** The job incumbent, as main contact to customers, manages the activities of multiple customer accounts within MHAU and a defined specific market segment. Among these are the strategic development of key accounts, the management of all commercial issues, and the ensurance that the customer receives high quality service...

  • Data & Analytics Manage

    4 weeks ago

    Pymble, Australia Bayer ANZ Full time

    Full time, permanent position - Hybrid work environment - 3 days in Pymble office with free onsite parking - Base salary + company car + incentive scheme **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re...

  • Warehouse & Transport Manager (The Last Mile)

    2 weeks ago

    Pymble, Australia Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...