Commercial Excellence and Customer Insights Manager

3 weeks ago

Pymble, Australia Ferring Pharmaceuticals, Inc. Full time

Job Description:
At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology, and urology.
_Ferring + You_ is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Our Commercial teams collaborate as trusted partners with patient groups, clinicians, policy makers and the scientific community to identify and develop new opportunities to help patients. Customer centric, we offer an empowering, entrepreneurial culture - and a place to thrive and grow.

Ferring + You

You will be responsible for providing business analysis and insights based in internal and external secondary and primary data; to identify business needs and opportunities, evaluate the results/success of commercial and brand strategies; and champion insights and data driven decision-making.

Your day at Ferring
- Develop a deep understanding of the organisation's products/services, target market segments, and competitive landscape.
- Calculate, develop and maintain reports and dashboards to measure Ferring Product performance indicators.
- Calculate and measures territory and TM/KAM sales productivity according to sales objectives, growth, % market share, activity plans, call analysis, customer ratings and campaign initiatives.
- Analyse sales data and performance metrics to evaluate the effectiveness of sales strategies and initiatives.
- Manage salesforce incentive plan and top-sales recognition criteria.
- Utilise all available data sources and analytics tools to generate actionable data driven insights on customer sales performance, behaviours, preferences and trends.
- Local ownership of CRM and Sales Excellence tools (OCE, MiPortal and PowerBI Dashboards), including data stewardship, ticket resolution and coordination of all tool activities
- Conduct regular maintenance and updates to the dashboards/CRM system to ensure optimized performance, based on changing business requirements and feedback from users.
- Develop and maintain processes to design/implement standardized tools and methodologies aimed at improving operational efficiency.
- Support commercial, medical and marketing teams in generating and interpreting customer insights to help inform and prioritise customer experience improvement initiatives.
- Partner with local, Regional and Global cross-functional teams on the development and delivery of effective omni-channel strategies

Behind our innovation There’s you
- Excellent computer skills, including advanced skills with Excel, Word, PowerPoint, Think-Cell, Power BI, Datamart cubes and OLAP operations, etc.
- CRM implementation & operation experience
- Attention to detail, and an ability to process and understand market and sales data such as in-market and primary research, sales channel distribution, CRM activity.
- Strong Analytical and Critical Thinking skills to breakdown concepts, formulate project initiatives and complete outcome assessment.
- Excellent interpersonal, communication, and presentation skills including active listening skills and expertise in negotiations, Fluent in English (if not first language)
- Effective organisation skills, and the ability to balance multiple priorities concurrently.
- Knowledgeable in Project Management Best Practices and RACI principles
- Educated to degree level; Relevant experience supersedes education requirement.
- At least 5 years of relevant experience in pharmaceutical industry
- Eligibility to reside and work in Australia.

People come first at Ferring
- Accredited Great Place to Work® employer, offering hybrid and flexible work arrangements and comprehensive benefits for its employees.
- Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love.
- Our inclusive support package - “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role.
- Parental leave for both birthing and non-birthing parents
- Extended support on family building journey

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s
_Ferring + You._

Behind our purposeThere’s you

If our mission and your vision are aligned, please apply

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

**Location**:
Ferring Australia

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