Client Service Coordinator
5 months ago
**Client Service Coordinator - ANZ**
Blis is looking for an enthusiastic client service coordinator to join our commercial team. The most important aspect of this role is to work closely with the sales team and our clients to deliver best in market account management, service delivery, as well as tasks from a brief. If you are a highly organised, detail oriented go getter, who loves working with clients and supporting a team to succeed, then this could be the role for you
**Key responsibilities**
- Day-to-day client relationship management, account management and exemplary service to our clients
- Ensure smooth completion of tasks, including campaign delivery, timely responses to client queries and requests
- Develop solid understanding of the Blis platform to effectively communicate platform targeting capabilities to clients as required
- Work closely with the Sales lead to understand client needs and gather all relevant information for campaign preparation and activation, including kick-off meetings, calls, and follow up actions
- Work closely with Ad Operations to support campaign set up and delivery
- Manage the creative process when required, including understanding client creative requirements, developing briefs for creative team and ensuring creative is ready on time
- Ensure timely reporting and client communication
- Support the CS team with their analysis on campaign performance and trends.
- Support the sales team with the prospecting, pitch and reporting process as needed
- Support the build out of client case studies with the Strategy and / or Insights team to showcase best practices
- Provide support to the Client service team with administrative tasks as required, such as pulling screengrabs
- Provide support to the ANZ Leadership team with administrative tasks as required, such as helping to organise team meetings and events, client invites and catering and other duties as required from time to time
- Effective use & management of internal processes & systems such as Zoho, JIRA and the Blis Platform
**Skills and requirements**- Passion for media and enjoys working in a team environment
- Exposure to ad trafficking, tracking and ad server technologies such as Doubleclick Campaign Manager (DCM) preferred but not essential (we can train you)
- High level of attention to detail
- Excellent written and verbal communication skills
- Strong organisational & time management skills & the ability to meet deadlines
- Stakeholder management, troubleshooting, analytical, & problem-solving skills
- Ability to collaborate cross-functionally in a fast-paced environment
- Solid Excel & MS Office skills favourable
- Commercial acumen & resilience
About us
Blis is the leading privacy-first, location-powered programmatic advertising partner. We deliver accurate targeting at scale without reliance on personal data, helping the world’s largest brands and media agencies drive key business outcomes through personalised and high-performing digital advertising.
Blis uses real-world and online data, as well as behaviour and lifestyle indicators, to profile and understand audiences better than anyone else. Using our 370m opted-in global planning and measurement panel and taking an aggregated and anonymous approach to audience targeting, Blis reaches precise audiences at scale without reliance on personal data.
Established in the UK in 2004, Blis now operates in more than 40 offices across five continents. Working with the world’s largest and most customer-driven companies across all verticals including Unilever, Samsung, McDonald's, HSBC, Mercedes Benz and Peugeot, as well as every major media agency, we deliver ads to 1/5th of the world’s population.
At Blis our vision is to be the undisputed leader in location-powered advertising and analytics. We believe that values create behaviours and behaviours create a culture. Our company values are a huge part of our DNA. We are fully committed to creating a powerful culture of inclusivity and belonging that embraces diversity, encourages people to bring their authentic selves to work, educates everyone at Blis about matters of equality and engages with the wider industry community to drive social change.
As an equal opportunity employer, we treat all our employees and job applicants fairly and equally. We oppose all forms of unlawful and unfair discrimination and take all reasonable steps to create a work environment in which all employees are treated with respect and dignity. We don't condone or tolerate any form of harassment, by employees or by others who do business with us.
Our Values - B.L.I.S.
Brave
We're leaders not followers
An innovation and growth mindset helps us solve everyday challenges and achieve breakthroughs. Our passion drives us to innovate. We don’t see barriers, just possibilities.
We take ownership and hold ourselves accountable for outcomes, good and bad - and we don’t pass the buck.
Love our clients
We're client obsessed
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