Account Development Executive

2 months ago

Sydney, Australia Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The SBS Account Development Team is a key part of ICS and maintains relationships with Small and Medium & Large market clients in Australia & New Zealand, supporting business owners with products and services to help them run and grow their businesses.

The SBS Account Development Executive position is responsible for managing a dynamic Small Business Services portfolio, with the goal of growing billing & lending revenues whilst focusing on customer retention via effective pipeline management.

To be effective, the ADE is required to interpret information from a variety of sources including customer conversations, internal data and analytics resources and external sources to uncover and convert growth opportunities. Ensuring a positive customer experience with every interaction is paramount.

**Key responsibilities include**:

- Cross selling additional products to support business growth
- Improve retention to meet defined overall portfolio targets for growth
- Maintain a high level of knowledge for related products, underwriting policy, systems and processes
- Thinking conceptually and analytically to ensure we are enhancing the most positive customer experience

**Qualifications**
- Previous relationship management and consultative sales experience
- Proven track record of delivering results
- Strong portfolio and pipeline leadership skills
- Strong influencing skills with an ability to respectfully challenge the status-quo
- Able to build rapport and engage with business owners including accountants, financial controllers or CFOs
- Ability to work collaboratively across diverse teams
- Strong commercial and financial acumen and the ability to have financial conversations on working capital and cash flow (desirable)
- Strong analytical and problem solving skills
- Proven interpersonal and communication skills
- Be a team player, with a high focus on collaboration and sharing of ideas, and also able to work independently.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

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