Customer Service Representative

6 months ago

West Footscray, Australia NEXTDC Full time

Company Description

At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.

As an Australian head officed, ASX100 listed company we currently operate 12 data centres across Australian 6 cities, with future national and international expansion planned.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

**Job Description**:
As our Customer Service Representative, you are the first point of contact for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.
- Greet all visitors to NEXTDC in a timely, friendly and professional manner
- Provide outstanding customer service to customers and internal stakeholders
- Monitor NEXTDC facility systems
- Provide accurate security incident reports
- General receptionist, administrative and customer service support duties
- Assist with incoming and outgoing deliveries
- Answer the overflow of calls to our Customer Support telephone line

**Hours**: This is a night shift rotation working 4 nights on 18:00 - 06:00 followed by 4 off.

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

**Qualifications**:

- Passion for, and experience in, customer service
- Excellent verbal and written communication skills
- Strong attention to detail with the ability to work autonomously and as part of a team
- Enthusiastic, can-do, positive attitude with the ability to multitask
- Ability to build relationships with, and support, a wide variety of stakeholders
- Ability to lift up to 15kg to support with deliveries
- ** Must be an Australian Citizen for Security Clearance**

**Highly desirable**
- Current Baseline or NV1 from the Australian Government Security Vetting Agency (AGSVA), or willing to obtain
- Current Certificate II in Security Operations or higher, or willing to obtain

Please note, as a condition of employment, applicants must be willing to undertake National Police and Entitlement to Work Checks, and may be required to undertake additional checks or clearances dependent on the role.

Additional Information
- Opportunity to be a vital part of NEXTDC
- Inclusive, diverse and values-driven working culture
- Hybrid working practices
- Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
- Great opportunities to progress within our company (grow as we grow)

**Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.**

**Make NEXTDC your next move.

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