Customer Service Representative and Fulfillment
6 months ago
Are you interested in working in a diverse workplace that values individual growth and versatility?
From Market stall beginnings, Cupcake Central has established itself as Melbourne’s best cupcake bakery. We thrive on change and creativity and are looking for someone to join our fun and innovative team.
**ABOUT THE ROLE**:
You will be responsible for ensuring that customer service standards are met alongside assisting in the dispatch and fulfillment of our orders.
**GENERAL RESPONSIBILITIES**
Daily tasks will include but are not limited to:
- Respond to assigned customer service enquiries promptly and professionally.
- Investigate and seek effective solutions for customer enquiries and complaints, escalating as needed.
- Meet daily KPIs and ensure that all assigned customer queries are answered.
- Processing incoming online orders through our bespoke CRM software
- Picking and packing and preparing orders for dispatch alongside other team members
- Office maintenance, administrative and general upkeep;
- Executing and performing daily processes as set out by the operations supervisor efficiently.
**WE ARE LOOKING FOR SOMEONE WHO HAS**:
- Previous Customer service experience
- Great communication skills and who is a customer service superstar
- Possesses integrity and someone who is considerate in nature
- Ability to thrive in a fast pace work environment;
- Goal orientated with a professional and personal development focus
- Respect for punctuality and possesses a can do attitude with a positive outlook and good energy
- A high sense of responsibility and who are solution seekers
- Good level of computer literacy and high attention to detail
- Be able to work both autonomously and within a team
**YOU’LL NEED**:
- To provide us your resume with a cover letter telling us a short description about yourself and telling us what you are hoping to achieve and bring with you in working with Cupcake Central. (Please include your availabilities in your resume)
**Hours**: 28 - 32 hours a week with at least 4 days a week available.
Saturday availability is mandatory.
Normal hours of operation is between:
- 7:30am
- 3:00pm OR 8:00am - 4:00pm (Standard)
- 7:00am - 5:00pm (Peak periods)
*Must work in the office
**Job Type**: Part-time
Part-time hours: 28 per week
**Salary**: $24.00 - $28.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Morning shift
- Shift work
Ability to commute/relocate:
- West Footscray, VIC 3012: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Inbound call centre: 1 year (required)
- Outbound call centre: 1 year (required)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
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