Customer Service Representative

2 days ago


Airport West, Australia Telstra Full time
Job Title: Customer Service Representative - Telstra Retail

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Telstra Retail.

About the Role:

This is an exciting opportunity to work in a fast-paced retail environment, providing exceptional customer service and sales experience to our customers.

You will be responsible for assisting customers with their telecommunications needs, answering queries, and resolving issues in a timely and professional manner.

As a Customer Service Representative, you will be expected to maintain a high level of product knowledge, stay up-to-date with new technologies and services, and provide solutions that meet our customers' needs.

Key Responsibilities:
  • Provide exceptional customer service and sales experience to our customers
  • Maintain a high level of product knowledge and stay up-to-date with new technologies and services
  • Assist customers with their telecommunications needs and answer queries
  • Resolve customer issues in a timely and professional manner
Requirements:
  • Experience in a customer-facing role, preferably in a retail or telecommunications environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High level of product knowledge and ability to learn new products and services quickly
What We Offer:
  • A competitive salary of $60,000 - $80,000 per annum, depending on experience
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • Opportunities for career growth and advancement within the company


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