Customer Service Representative

5 months ago

Para Hills West, Australia MIDAS SERVICE CENTRE Full time

**About the role**

As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts departments.

Day to day you will:

- Actively listen to our customers to gather and provide clear information to the workshop
- Quote customers on vehicle services and repairs.
- Ensure customer bookings are scheduled in accordance with available workshop hours.
- Work closely with the Workshop Managers to ensure service levels are met.
- Interpret requests for parts.
- Proactively communicate and update customers throughout the day
- Upsell beneficial products and services based on the customer's needs.
- Manager daily administration tasks including processing repair orders, invoices, payments and actioning warranty claims

You will form part of a highly skilled & professional team and will be provided with ongoing training and support to ensure your success in this ever evolving, and exciting industry.

**About you**

You are a true customer service professional, always striving to ensure you deliver the ultimate experience in each and every interaction. You excel while working in a team environment due to your exceptional communication, organisational and time management skills.

Ideally you have experience working in a automotive industry, and have the ability to explain the value of services and repairs to customers.

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: $44,580.58 - $77,646.05 per year

Expected hours: 25 - 30 per week

**Benefits**:

- Employee discount
- Visa sponsorship

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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