Business Support Officer

3 weeks ago

Sydney, Australia Westpac Full time

**Business Support Officer role based in Melbourne**

**How will I help?**

As a Business Support Officer, you will provide superior sales support for Business Development Managers and their associated portfolio of Mortgage Brokers to assist in the achievement of sales targets and growth in profitable business.

You will grow and maintain mutually beneficial business partnerships with key contacts, including our team of State based BDM’s, Home Ownership Services, Retail Banking Network, Operational Risk and Compliance and distribution network teams as well as the wider Operations teams that supports the business.
- Key Responsibilities: _
- Contributing to the development of the Mortgage Broker Distribution Sales team
- Ensuring resolution of customer issues at first point of contact and delivering an exceptional customer experience
- Improving the productivity of sales team members by supporting with various administrative tasks that enable them to have more customer facing time
- Working pro-actively with Brokers who have not used the brand for some time to reignite their support.

**What’s in it for me?**

At Westpac, we're going through significant changes, and this is an exciting opportunity to work closely with us through the next phase of transformation. You'll play an important part in driving the future of a business that has been around for over 200 years and in return, we'll support you in the development of your career. With continuous opportunities to learn and grow in an inclusive environment backed by a fantastic team of passionate and knowledgeable people, you'll be empowered to thrive with us.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Strong knowledge of mortgage broker industry preferred
- Prior experience working with external business introducers (Third Parties, Brokers, Planners, etc) is desirable but not essential
- Hands on experience/exposure to sales & mortgage lending
- Strong consumer mortgage product / process / policy knowledge
- Knowledge of compliance/audit frameworks
- Great communication skills that will assist with building lasting relationships

**What’s it like to work there?**

We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**

Start here Just click on the **APPLY **button.
- Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants._

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