Beverage & Food Reservations Coordinator

4 months ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 24147701
**Job Category** Food and Beverage & Culinary
**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

**AUTHENTICALLY YOU**
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

**CURATING ORIGINALITY TAKES TALENT**

W Sydney located at 31 Wheat Road is hiring a Beverage & Food Coordinator. Reporting to the _Director of Beverage & Food_, this integral role involves daily planning of B&F operations and assists with managing guest enquiries, activations, reporting and B&F administration. The role will work closely with the hotel marketing team to create or modify menu designs, menu templates and collaterals for B&F. Assist the B&F leadership in day-to-day tasks as directed_. _Additional responsibilities include, but are not limited to;
- Ensure that all phones are managed in a professional manner according to brand guidelines.
- Anticipate guest service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Ensure that your presence is made in front of house areas and that relationship building with both Talent, potential clients and existing clients is at the forefront of your day.
- Verify all B&F reservation information with callers to ensure accuracy and enter all reservation booking information into SEVENROOMS.
- Accommodate and document special requests in an accurate and efficient manner.
- Explain guarantee, group surcharge and cancellation policies to callers.
- Answer guest questions about different B&F venues (e.g., hours of operation, venue concept, menu offering, restricted dates, promotions, and special events).
- Coordinate all group reservations and private use events for all B&F venues.
- Follow “up selling” techniques and sales strategies to maximize property revenue.
- Manage setup and back end of all B&F related software systems like SEVENROOMS and IRIS.

**BENEFITS**
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great Places to Work’ certified

**MARRIOTT INTERNATIONAL RECOGNITION**

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

**DIVERSITY AND INCLUSION STATEMENT**

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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