Lead - Outbound Campaigns

2 months ago

Perth, Australia Water Corporation Full time

**Lead - Outbound Campaigns**
**-**
**10HD**

**Primary Location** WA-Perth - North-Balcatta Office

**Organization** Customer Service
- **Prominent WA brand and purpose driven organisation**:

- **Permanent full-time opportunity, based in Balcatta**:

- **Salary Level 5 - $ 104,754 + Super + Benefits**

**Where can water take you?**

**Advancing your career will advance our community too**

Working for Water Corporation means you'll be part of an essential workforce on a very important mission - to secure Western Australia’s most precious resource in the face of climate change.

You'll get to work flexibly alongside innovators, creators, thinkers and doers to make a meaningful difference to lives all over WA.

Plus, you'll get the opportunity to carve a career path as diverse as the different backgrounds, experiences and perspectives of our 3500+ people. Where will water take you? The possibilities are endless.

**About the role**:
Our key purpose is to provide sustainable management of water services to make WA a great place to live and invest. Working in modern facilities at our Balcatta office our Contact Centre provides world class customer service to business & residential customers across Western Australia.

This newly created leadership role will oversee the daily operations of our Outbound Campaigns. You will have the opportunity to create your own handpicked team who share the same values, passion, and vision you want to bring to life.

**What we love about you**
- A natural leader with call centre experience - who wants to develop their team to be their best
- Excellent relationship management skills
- Excellent understanding of best practise outbound campaign techniques within a call centre environment
- Experience in leading outbound teams to deliver against customer and business objectives
- Proven debt recovery/collections experience

**What you’ll love about the role**:

- An opportunity to create a new outbound team and establish KPI’s for campaigns and management of success
- Lead with passion, resilience, and empathy which contributes to exceptional customer service
- Utilise your experience to Lead and coach continuously
- Data and campaign management
- Work with the lead team to identify and deliver positive change and business efficiencies
- Lead, coach, and mentor the team to achieve and exceed their performance

**Apply**:If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

**Applications close 5 January 2023**

**As part of the recruitment process, you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.**

**We reserve the right to withdraw this ad prior to the closing date.**

**Our commitment to a diverse and inclusive workplace**:
Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy.

We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.

We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.”

To learn more about our commitment to diversity and inclusion please visit our website.

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