Customer Care Consultant

4 weeks ago

Perth, Australia Water Corporation Full time

**Customer Care Consultant - Outbound Campaigns**
**-**
**10HE**

**Primary Location** WA-Perth - North-Balcatta Office

**Organization** Customer Service
- **Permanent (full time & part time) opportunities based in Balcatta with flexible work arrangements**:

- **Free onsite parking & free onsite gym**:

- **Opportunities to progress and develop your career, training and exposure to other roles at Water Corporation**

Challenging conversationsdifficult situations. most people shy away.

Not you.

You know what do to because you’ve worked on outbound campaigns in a call centre environment.

You’ve mastered the skill of creating positive long-term outcomes for customers and you plan, ask questions, listen, give advice, and negotiate.

You lead conversations and ensure every customer feels valued and comfortable.

You’re proactive and persistent, but most importantly; you’re patient and resilient.

Your exemplary telephone manner and attention to detail guarantees customers receive a high-quality experience where you take the stress away and do the thinking for customers.

Join our newly created team in Balcatta and provide accurate and professional advice on our outbound campaigns.

**What you’ll love about the role**:

- Competitive starting salary of $73,548 plus superannuation (total remuneration $81,271 for full time consultants)
- Structured annual performance reviews to grow your salary and pathways for development
- Access to long service leave pro rata after 3 years of service
- An additional 2 wellbeing leave days each year (pro-rata for part time)
- A staff social club with discounts for entertainment and attractions
- Flexible working arrangements with working from home options
- Free onsite gym and free onsite parking

**Opportunities available**:

- Full time hours are 37.5 hours a week (5 days per week, 7.5 hours a day)
- Part time hours are 25 hours a week (5 days per week, 5 hours per day)
- Opening hours 8am - 5pm - You’ll need to be available and flexible to work between these hours
- Please note part time you **will be required to work full time for the initial training of 2 weeks**

**Please note**: As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**Applications close 08**th** January 2023**

**Our commitment to a diverse and inclusive workplace**:
Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy.

We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.

We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.”

To learn more about our commitment to diversity and inclusion please visit our website.

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