Team Leader Connecting Care
6 months ago
The Connecting Care team delivers a range of services including Waitlist Management and Appointment Confirmations, YourQH Consumer Support, Health Practitioner Access to the Viewer Opt Out Service and Rapid Response Campaigns.
**About the Health Contact Centre**:
The HCC is part of the Queensland Government's commitment to addressing the growing demand in health services in Queensland. The HCC operates 24 hours a day, seven days a week delivering confidential telephone assessment and information services to the people of Queensland. The HCC strives to educate and empower people to make informed choices about their health and health care, promoting better health through the delivery of evidence-based clinical practice.
**What we are looking for**:
- Excellent leadership and people management including rostering, demand forecasting and attendance management.
- Advanced change management, organisational and analytical skills with an ability to design and implement systems and campaigns.
- High level experience in the use of client record management systems or clinical systems, including preparing reporting, data auditing and writing requirements for technology change.
- Well-developed communication and facilitation skills with an ability to work collaboratively to make decisions in a dynamic and environment of change.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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Team Leader Connecting Care
4 weeks ago
Brisbane, Australia Queensland Health Full time**Key Responsibilities include**: - Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services, and workplaces. - Provide leadership and direction to the Connecting Care team, including prioritisation of work deliverables, analysing, and reporting on...
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Administration Officer Connecting Care
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Administration Officer Connecting Care
6 months ago
Brisbane, Australia Queensland Health Full timeAs the Administration Officer Connecting Care, you will also provide a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude in a call centre environment. This role operates with a high degree of independence in performing the duties of the position while maintaining open channels of communication between all...
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Disability Support Worker
7 months ago
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