Team Leader Connecting Care

3 weeks ago

Brisbane, Australia Queensland Health Full time

**Key Responsibilities include**:

- Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services, and workplaces.
- Provide leadership and direction to the Connecting Care team, including prioritisation of work deliverables, analysing, and reporting on outcomes and successes.
- Undertake workforce management activities, including recruitment, rostering, leave management and performance monitoring.
- Plan new health contact campaigns and services, including developing staff and client reference information, negotiating operational performance requirements, engagement with internal and external stakeholders and defining reporting requirements.
- Identify, lead, and evaluate service improvement activities through the delivery of innovative solutions.
- Lead change management initiatives and activities of significant scope to ensure effective outcomes for the business area.
- Plan, research and deliver training and education for Connecting Care staff, including induction and upskilling as service and campaign requirements change.

**Key Competencies**:
You will be assessed on your ability to demonstrate the following
- Excellent leadership and people management including rostering, demand forecasting and attendance management.
- Advanced change management, organisational and analytical skills with an ability to design and implement systems and campaigns.
- High level experience in the use of client record management systems or clinical systems, including preparing reporting, data auditing and writing requirements for technology change.
- Well-developed communication and facilitation skills with an ability to work collaboratively to make decisions in a dynamic and environment of change

**Qualifications registrations and other requirement's**:

- Tertiary qualifications, or studying for tertiary qualifications, are desirable but not essential.
- Experience working on the functional design and tailoring of requirements for CRM systems or clinical systems will be well regarded.
- Additional mandatory training requirements - according to DOH policy: G6 (QH-POL-183)

**How to Apply**:
Please provide the following information to the panel to assess your suitability
- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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