Strategy & Operations Manager, Driver Growth

6 months ago

Sydney, Australia Uber Full time

**#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

**About The Team **At ANZ Mobility, we **#GoGetIt **, you'll get to work on challenging problems that require deep strategic thinking to deliver for our customers and make magic in the Uber marketplace. Your work will impact customers here and globally. It could involve building a strategy for targeting high value customers, building a more sustainable future for mobility, to discovering the best way to increase rider engagement through our membership program. This isn't about cutting and pasting from a playbook, it's about writing the playbook.

**About the role**

Looking to impact the way the world moves? As part of the Growth & Experience team you'll directly impact the way tens of thousands of Aussies and Kiwis earn every week - owning the identification and optimisation of new growth channels and delivering products/programs aimed at improving all aspects of the driver-partner experience.

**Your Impact in Role**
- Shape and deliver growth acquisition strategy across operations, product and marketing channels
- Go deep on spend levers (such as incentives and marketing) and identify areas of efficiency and incrementality optimisation
- Lead product rollouts and special projects to improve key aspects of the driver-partner experience so they choose to stay and earn with Uber
- Contribute to setting the vision, direction and priorities for the Growth & Experience team more generally

**The Experience You'll Bring**
- **Background**:

- experience in management consulting, professional services or in-house strategy / product / operations roles in a fast-paced environment
- **Problem solving**:

- **Analytics**:

- experience dealing with complex data sets using excel/google sheets (SQL a plus but not required), deriving and validating insights and synthesising recommendations
- **Be customer-obsessed, and take initiative**:

- take ownership of making Uber the platform of choice for driver-partners in ANZ, and do everything you can to support and enhance the quality of our services.
- **Work style**:

- experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines, and demonstrated ability to coordinate, plan and prioritise tasks across multiple projects

**What's in it for you?**

Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it's like to work at Uber today.

We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and disruptive brand, and the game-changing technology we bring to life is the people that make Uber, **#OneUber **.

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