Manager, Operational Resilience

6 months ago

Sydney, Australia AMP Limited Full time

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**How you’ll make an impact**

The purpose of the Manager, Operational Resilience role is to support the Senior Manager, Operational Resilience to facilitate the AMP approach to the identification and management of critical operations, business processes and work with business stakeholders to ensure that critical (and other key) operations operate within set tolerances, and there is a systematic plan to test and learn from plausible scenarios.

In the longer term, the purpose of the role also includes:

- The design and implementation of the Business Continuity Management (BCM) system and once embedded, its oversight and management, and developing tools and techniques to increase the level and depth of information available from the system
- The management of the Business Process Management Standard and custodianship of the Business Process Repository
- Supporting the Crisis Management approach across AMP, including facilitation of crisis management scenario exercises, and reporting insights and outcomes to relevant management and Board forums.

**Main Focus Areas**:
Operational Resilience (inc. Business Continuity Management)
- Develop where appropriate and provide guidance on the Resilience framework and related policies and tools used to ensure requirements are fulfilled
- Oversee and challenge the adequacy of resilience arrangements
- Coordinate completion of resilience activities across AMP
- Report on AMP-wide status of business resilience risk
- Maintain critical operations register to comply with CPS230 - Operational Risk Management

Risk system
- Update and maintain BCM system and ensure usage across AMP

Critical Operations & Process Mapping
- Management of the critical operations register and facilitating annual reviews
- Management of the Process mapping methodology (Standard, Guidelines) and custodian of the SharePoint repository and process mapping governance

**What you will bring to the team**

Ideally, you will bring the following experiences to this role:

- Relevant experience and a proven track record in a risk management, internal / external audit, or assurance role, within a large financial services business
- Effective understanding of the financial services industry, relevant regulators (e.g. ASIC, APRA, AUSTRAC), and current and proposed financial services regulatory and legislative requirements
- Demonstrated experience in establishing and maintaining effective stakeholder relationships at a range of levels.
- Critical thinker who can work autonomously and enjoys working with a blank piece of paper in designing/ re-designing things to cater for various audiences
- Effective understanding of Business Continuity Management
- Acts autonomously on most decisions. Requires guidance on more complex judgements
- Applies sound understanding of a specialised discipline and basic to intermediate understanding of other disciplines
- Applies competent understanding of own team and Division (ERM Wealth), the overall Group, and its competitive environment
- Sets and achieves operational targets, objectives or service standards with a short to medium term focus, that directly impact the results of the team.
- Applies emerging technical capability within own operational area/department
- Analyse both routine and varied issues of differing complexity and modifies working methods/processes in own job, sometimes without the benefit of defined procedures
- Applies good problem-solving skills as scope of issues may be only vaguely defined or difficult.
- Ability to work cohesively with senior stakeholders when dealing with complex issues
- Ability to effectively influence and engage a broad range of stakeholders
- Effective communication skills, both written and verbal, to inform or influence specific audiences
- Effective analytical and reporting skills
- Design, lead, execute or oversee and challenge scenario testing
- Effective in Microsoft Visio and Business Process Mapping Notation (BPMN2.0)

**You’ll thrive here if **

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and grow

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