Customer Analytics Consultant

3 weeks ago

Melbourne, Australia IRI Worldwide (Australia) Full time

Let’s be unstoppable together Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

**So, why Circana?**

We’re progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us and we offer a number of fantastic benefits including;
- Flexibility with the hours you work, and where you work them
- Employee training and continuous development programs
- Up to 5 weeks annual leave and holiday buy back scheme
- 16 weeks paid parental leave
- Birthday leave
- Summer half days
- “Me” Days
- Cultural swap days

**Key responsibilities**:
You will partner with a number of FMCG manufactures, enabling them to make data driven decisions that grow their business.

Working exclusively with our customer loyalty platforms (Coles Synergy and Priceline Pulse), you will:

- Consult with clients to define business problems
- Effectively use data analytics to provide recommendations to solve the problem
- Manage the client relationship and engagement
- Ensure the execution of account plan initiatives
- Work collaboratively with the business development team to generate new business opportunities and drive renewal strategies with existing clients
- Champion the use of customer loyalty data and Circana’s proprietary data visualisation and analytics platform with clients

**We’re looking for**:

- 3+ years’ experience in insights or analytics, within a market research agency, FMCG manufacturer or retailer
- Tertiary qualification in Business, Commerce, Marketing or equivalent
- Previous experience working with customer loyalty data preferred
- Strong analytical skills, with the ability to interpret data to influence business decisions
- High attention to detail, organisation, and time management skills
- Effective communication and presentation skills
- Ability to work in a fast paced environment with competing priorities

**Interested?**

This role is paying between $85-110k depending on experience.

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