
Customer Insights and Analytics Manager
6 months ago
Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.
More than 34 years later, we’re proud to be the world’s largest travel B Corp with more than 1000 small group trips in over 100 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.
**The world needs more Intrepid people**:
As our Customer Insights & Analytics Manager you’ll look holistically at our customer's journey, marketing, brand, and sales to drive the business forward using valuable data & insights.
Every day will be different, with innovative exciting projects to take on, you’ll lead the insights strategy across the customer team, working in collaboration with brand, advertising, and CX. You’ll be responsible for building a framework to help make decisions across our customer journey, managing the customer insights tech stack, including Google Analytics, Qualtrics, and tag management. Also, as our go-to person for all customer data questions - Communication and collaboration will be among your strengths as you will work with a variety of teams, regions, and departments.
This is a full-time permanent role based out of our HQ on Collins Street in Melbourne and offers lots of flexibility for hybrid working.
**Some of the experience you’ll bring with you may include**:
- 5+ years experience in a similar role with transferable skills
- Quantitative analytical experience working on large retail and consumer data sets
- Understanding of advanced analytic techniques, and proven experience in data programming languages
- Ability to collaborate with global teams across a range of functions
You’ll have excellent data visualization and storytelling skills and be able to tap into that curious side of yourself to bring innovation to everything you touch. Most importantly, you’ll ensure every day you approach work by sharing in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.
**A bit about our people**:
**Work perks**:
- We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
- Employees receive a free Intrepid trip every year As well as generous discounts available for families, and close friends
- 5 extra days of leave annually, for use when travelling on an Intrepid trip
- Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions.
- Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
- We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
- We want to support the causes that are important to you, that’s why we offer 20 hours of volunteer leave every year.
**Salary**: $130,000.00 - $145,000.00 per year
**Benefits**:
- Employee discount
- Free drinks
- Paid volunteer leave
- Professional development assistance
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Annual bonus
Work Location: Hybrid remote in Melbourne City Centre, VIC 3000
-
Head of Digital Insights and Analytics
7 months ago
Melbourne, Australia Bupa Full time**Be at the heart of our brave new digital world!** We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do. This means you’ll be at the heart of finding better ways to...
-
Manager, Analytics and Insights
8 months ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Lead, inspire and make a difference**: - **Great engaging work environment where customer advocacy is highly valued**: - **We are focused on your learning & development** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more...
-
Lead, Analytics
6 months ago
Melbourne, Australia UniSuper Full time**Be a part of newly established Data team **About US** UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you. **The opportunity** We’re all here to help deliver...
-
Insights & Analytics Lead
6 months ago
Melbourne, Australia Link Group Full time**Overview** - The Insights & Analytics Lead delivers enterprise-wide reporting and analytics solutions and leads the team of insight analyst and data scientist who will report to them.- This role interprets requirements from clients and business users to design and develop insightful analytics and reporting solutions, as well as providing expertise and...
-
Analytics & Insights Marketing Specialist
8 months ago
Melbourne, Australia Bell People Consultants Full timeGlobal Pharmaceutical Organisation - Global & Local Marketing Specialist Opportunity - Melbourne Metropolitan Area **About the Company** Our client is a leading global multinational manufacturer in the pharmaceutical industry, renowned worldwide for its contribution to medicine and innovative technologies for health. Due to an increase in project work, a...
-
Manager, People Analytics and Insights
6 months ago
Melbourne, Australia Major Road Projects Victoria Full timeLocation: Melbourne | CBD Job type: Fixed Term - Full Time or Part Time Organisation: Major Road Projects Victoria **Salary**: $130,673 - $174,869 Occupation: Human Resources Reference: 3795 **About the Role** The Manager, People Analytics and Insights will build the people analytics and insights function for Major Road Projects Victoria (MRPV) and...
-
Consultant, Change Insights and Analytics
6 months ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Region**: Remote: Work Anywhere - **_Drive better business decisions through the creation of valuable insights_**: - **_Bring your passion for Data and Analytics, and how it can shape storytelling_**: - **_Make a genuine difference through the work you do_** **_It’s more than a career at NAB. It’s about more...
-
Data Analytics Specialist
3 weeks ago
Melbourne, Victoria, Australia Correlate Resources Full time**Job Overview:**We are seeking an experienced Data Analytics Specialist to join our team at Correlate Resources. As a key member of our analytics division, you will be responsible for designing and developing SQL data analytics platforms to drive business insights.**Estimated Salary:** $90,000 - $110,000 per annum, based on location and experience.**Company...
-
Data Analytics Specialist
4 weeks ago
Melbourne, Victoria, Australia Correlate Resources Full timeAbout the RoleWe are seeking an experienced Data Analytics Specialist to join our team at Correlate Resources. As a key member of our analytics division, you will play a crucial role in delivering business-driven projects that drive customer engagement and operational initiatives.Key Responsibilities:Engage with business stakeholders to map data-driven...
-
Insight Driven Analytics Professional
1 day ago
Melbourne, Victoria, Australia Xero Full timeXero is a leading company in Australia that empowers customers and digital product teams with key information to understand trends, customer behavior, and landscapes.About the Role:Deliver high-quality data analysis and insights frameworks to enable fast decision-making and strategic design.Lead the requirements capture, data collection, analysis,...
-
Customer Insights Specialist
4 weeks ago
Melbourne, Victoria, Australia Miller Leith Full timeUnlock Customer Loyalty with Data-Driven StrategiesAs a leading retail brand, our client is seeking a highly skilled CUSTOMER INSIGHTS SPECIALIST to play a pivotal role in their national loyalty program and data transformation initiative. With a strong focus on digital innovation, they aim to create a seamless, unified customer experience across online and...
-
Customer Insights Specialist
2 weeks ago
Melbourne, Victoria, Australia Miller Leith Full timeTransform Customer Data into Actionable InsightsAs a Customer Insights Specialist at Miller Leith, you will play a pivotal role in driving advanced data solutions to enhance loyalty and drive impactful customer experiences. The ideal candidate will excel at identifying trends, creating customer segments for targeted campaigns, and supporting the brand's...
-
Customer Analytics Lead
6 months ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Data Insights and Analytics Professional
4 weeks ago
Melbourne, Victoria, Australia Bupa Full timeAbout BupaBupa has a strategic goal of being the most customer-centric digital healthcare organisation, with data as an explicit pillar of this strategy.A Customer-Centric Focus - Bupa aims to grow our data products, the data that people have access to and the utilisation of data as a strategic asset that drives our Connected Care, Core Modernisation, and...
-
Analyst - Analytics and Insights
6 months ago
Melbourne, Australia illion Full time**Company Description** illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities and government sectors. As...
-
Marketing Insights and Analytics Strategist
2 weeks ago
Melbourne, Victoria, Australia IAG Full timeUnlock Business Growth with Data-Driven InsightsWe are seeking a Marketing Insights and Analytics Strategist to join our Customer Experience and Marketing team. As a key member of our team, you will be responsible for uncovering customer insights that drive growth and unlocking more effective strategies.About the Role:You will work closely with our marketing...
-
Customer Insights Manager
6 months ago
Melbourne, Australia Flybuys Full time**Work options**: Hybrid **About Us** We’re known for being the country’s most popular rewards program with over 9 million active members. And through our extended network of partnerships with other nationally recognised brands, we make every day worth more for our members. But, we're more than the card you carry around in your wallet or the app on...
-
Customer Data Insights Specialist
3 weeks ago
Melbourne, Victoria, Australia Miller Leith Full timeRole Overview:An industry-leading retail brand seeks a Customer Data Analyst to play a pivotal role in a national loyalty program and data transformation initiative.This role will drive advanced data solutions, leveraging a state-of-the-art Customer Data Platform (CDP) to enable sophisticated customer insights and engagement. You'll have the opportunity to...
-
Digital Insight
3 weeks ago
Melbourne, Australia Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Data Scientist
3 weeks ago
Melbourne, Victoria, Australia AGL Full timeUnlock the Power of Data ScienceAustralia's leading energy provider, AGL, is seeking a seasoned Data Scientist to join its dynamic Cloud, Data, and Analytics team.About the RoleThis pivotal position involves developing and providing advanced analysis, insights, and AI/ML models to support various business units within AGL. As a Senior Data Scientist, you...