Counter Services Coordinator, Victorian Civil and
5 months ago
About us
Currently the busiest Tribunal in Australia, VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases.
VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights matters, which have a deep reach into the Victorian community and a direct impact on the economy, in particular, in planning, property, health and small business.
About the role
The Counter Services Coordinator is a multi-functional role, responsible for delivering front line services to VCAT users, parties in cases and external service providers, and providing high quality administrative support.
Reporting to the Service Leader, Service Delivery Group, you will provide onsite support to VCAT users and to VCAT Members in preparation for and during hearings.
The role will be primarily located onsite at the VCAT La Trobe Street venue in Melbourne CBD.
About you
To be successful in the role, you will need to be a highly flexible and organised individual. You will have well-developed interpersonal skills, with the ability to engage with both internal and external stakeholders. You will also be passionate about customer service and to supporting the Victorian community.
Your broad experience will allow you to contribute to helping VCAT identify improvements to our processes and procedures which will benefit both Users and internal stakeholders.
How to apply
- resume
- a short covering letter
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
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