Student and Academic Services Officer

2 weeks ago

Mount Gravatt, Australia Navitas Full time

**About the role**

The Student and Academic Services Officer is responsible for providing high quality administrative and services support within the College/Campus across a broad range of academic and student services and administrative functions.

**General Administrative management and support**
- Assist with managing the diaries of academic and support staff including scheduling student appointments
- Assist with facilities management (as appropriate)
- Manage timetabling, invigilation, quality control and conduct of examinations
- Conduct system testing prior to enrolment
- Maintain accuracy of student records and cleanse data for regulatory reporting
- Coordinate appointment and management processes of casual teaching staff
- Assist in the coordination of university approval processes for teaching staff
- Assist in the coordination of pay variations for casual staff
- Provide English Language Testing Centre support (as appropriate)

**Student progression and records management**
- Coordinate enrolment/re-enrolment and associated activities
- Coordinate student progression, completion and transition processing
- Manage administration and reporting of student and graduate satisfaction surveys and course and teaching evaluations
- Process results, changes to grades, exclusions, probation, awards, merit scholarships
- Process requests for enrolment variations, deferral, withdrawal in accordance with policies
- Process students’ variations to enrolment and maintain accuracy of Confirmation of Enrolments (CoEs)
- Undertake data cleansing processes and associated regulatory reporting
- Coordinate the planning of graduation ceremonies

**Staff/Student support**
- Process student requests for replacement documentation
- Assist with ordering and supply of texts and recommended readings on booklist
- Coordinate moderation and benchmarking processes across nominated programs with internal and external stakeholders
- Assist teaching staff with invigilation
- Assist with annual course reviews, student and course evaluation processes
- Provide advice to students relating to programs/courses, academic policies and procedures, program progression, miscellaneous study, transition to University and other student academic matters
- Provide administrative and secretarial support to various academic and student committees
- Develop and maintain strong and effective relationships with the casual academic staff
- Assist with College/Campus Orientation, Graduation and student experience activities
- Provide advice to students relating to College/Campus policies and procedures, program progression, transition to University and other student administrative related issues
- Undertake student monitoring duties including retention and performance calls

**Qualifications and Selection Criteria**
- Demonstrated ability to meet deadlines and deal with competing priorities
- Excellent attention to detail, including proofreading and editing skills
- Demonstrated ability to relate well to students and professionals
- Ability to independently resolve routine problems and issues
- Sense of responsibility and commitment to education
- IT literacy (e.g. student information system or database, or customer relationship management systems) and experience
- Excellent communication skills
- Degree or equivalent (preferred)
- Work experience in higher education sector, preferably in a commercial setting

**What we can offer you**
- A fun and supportive team environment
- First class modern facilities
- Career progression and development pathways
- Collegial and collaborative environment with the aim of academic excellence

**About Us**

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.

**Diversity and Inclusion**

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

**How to apply**

**Extra information

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