Student Accommodation Receptionist

1 week ago


Upper Mount Gravatt, Queensland, Australia Aspen Group Full time

Listed on the ASX, Aspen Group is a leading provider of quality accommodation on competitive terms in the residential, student, retirement, and tourism sectors across Australia.


We are seeking a hands-on, personable, enthusiastic and self-motivated individual to join our team at UniResort Student Accommodation in Upper Mount Gravatt QLD.

This is a vital role which is integral to the success of the property.

  • Someone who lives and breathes customer service and enjoys communicating with a variety of people.
  • An organised, computer literate, admin capable, and proactive person, who can think on their feet, problem solve during high pressure situations.
  • Confident, professionally presented, proud to represent our company, enjoys coaching and performance managing a diverse team, and has excellent negotiating skills.
  • Someone with experience in a reception/administrative role (real estate or hotel background preferred).
As our Front of House Receptionist, you will be responsible for:

  • Greeting and welcoming guests and providing them with a positive first impression of the organisation
  • Open and Close of the office daily
  • Addressing students queries and complaints in a professional manner, following up resolutions, performance management requirements and further feedback.
  • Complying with procedures, policies and regulations
  • Keeping a safe and clean reception area
  • Documenting and communicating various actions, irregularities, and continuing needs
  • Answering the telephone; taking and relaying messages; providing information to callers
  • Receiving and sorting mail and packages
  • Inventory of office supplies and notifying relevant person of supplies required
  • Managing digital and hardcopy filing systems


Various Database Management
  • Property Management Leasing
  • Maintenance of Electronic Key Systems Database
  • Contributing to the property management team by administrative support
  • Sharing afterhours duties and emergency oncall responsibilities.
  • Other such duties as required by the Property Manager.

Benefits:

  • Competitive pay above the HIGA award wage
  • Great opportunity to showcase your skills and gain unrivalled experience and credentials within the hospitality and resort sector.
  • Be a key member of a fun and supportive team in this integral role, within a large student accommodation.
  • Training provided
  • Great team culture
  • Parttime contract (25 hours a week minimum) but potential for full time during busy periods.

Job ID:
UMG1

Location:
Upper Mount Gravatt, QLD

Job Type:
Part Time
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