Student and Academic Services Officer

1 week ago

Mount Gravatt, Queensland, Australia Navitas Full time

About the role


The Student and Academic Services Officer is responsible for providing high quality administrative and services support within the College/Campus across a broad range of academic and student services and administrative functions.


30 hrs per week (5 days)

General Administrative management and support

  • Assist with managing the diaries of academic and support staff including scheduling student appointments
  • Assist with facilities management (as appropriate)
  • Manage timetabling, invigilation, quality control and conduct of examinations
  • Conduct system testing prior to enrolment
  • Maintain accuracy of student records and cleanse data for regulatory reporting
  • Coordinate appointment and management processes of casual teaching staff
  • Assist in the coordination of university approval processes for teaching staff
  • Assist in the coordination of pay variations for casual staff
  • Provide English Language Testing Centre support (as appropriate)

Student progression and records management

  • Coordinate enrolment/reenrolment and associated activities
  • Coordinate student progression, completion and transition processing
  • Manage administration and reporting of student and graduate satisfaction surveys and course and teaching evaluations
  • Process results, changes to grades, exclusions, probation, awards, merit scholarships
  • Process requests for enrolment variations, deferral, withdrawal in accordance with policies
  • Process students' variations to enrolment and maintain accuracy of Confirmation of Enrolments (CoEs)
  • Undertake data cleansing processes and associated regulatory reporting
  • Coordinate the planning of graduation ceremonies

Staff/Student support

  • Process student requests for replacement documentation
  • Assist with ordering and supply of texts and recommended readings on booklist
  • Coordinate moderation and benchmarking processes across nominated programs with internal and external stakeholders
  • Assist teaching staff with invigilation
  • Assist with annual course reviews, student and course evaluation processes
  • Provide advice to students relating to programs/courses, academic policies and procedures, program progression, miscellaneous study, transition to University and other student academic matters
  • Provide administrative and secretarial support to various academic and student committees
  • Develop and maintain strong and effective relationships with the casual academic staff
  • Assist with College/Campus Orientation, Graduation and student experience activities
  • Provide advice to students relating to College/Campus policies and procedures, program progression, transition to University and other student administrative related issues
  • Undertake student monitoring duties including retention and performance calls

Qualifications and Selection Criteria

  • Demonstrated ability to meet deadlines and deal with competing priorities
  • Excellent attention to detail, including proofreading and editing skills
  • Demonstrated ability to relate well to students and professionals
  • Ability to independently resolve routine problems and issues
  • Sense of responsibility and commitment to education
  • IT literacy (e.g. student information system or database, or customer relationship management systems) and experience
  • Excellent communication skills
  • Degree or equivalent (preferred)
  • Work experience in higher education sector, preferably in a commercial setting

What we can offer you

  • A fun and supportive team environment
  • First class modern facilities
  • Career progression and development pathways
  • Collegial and collaborative environment with the aim of academic excellence

About Us
Navitas is a leading global education provider that has helped generations of learners transform their lives through education.

We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.


Diversity and Inclusion
Navitas promotes and embraces an inclusive and diversified workforce.

We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.


How to apply
**Extra information

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