Student Adviser

1 week ago

Mount Lawley, Australia Edith Cowan University Full time

$71,918 to $76,598 pa (HEW 4)

Full-time, Fixed-term (12 months from 18 March 2024), Joondalup and Mount Lawley campuses

STUDENT ADVISER
STUDENT LIFE
$71,918 TO $76,598 PA (HEW 4) PRO RATA + 17% SUPERANNUATION
FULL-TIME, FIXED TERM (Contract from 18 March 2024 for 12 months)
MOUNT LAWLEY and JOONDALUP CAMPUS

The Role
Within Student Life, the Student Hub is responsible for providing quality and timely advice to students who attend in person and have general and course advice enquiries. The Student Hub team also responds to escalated complex digital enquiries and provides support to Schools for relevant administrative processes related to the academic program and the needs of students.

Reporting to the Coordinator, Student Hub this role is responsible for effectively providing a broad range of customer focused, student advice to all ECU students and school support operations.

The Student Adviser also acts as an escalation point for the Student Hub front of house team for the more complex student enquiries and would have a broad knowledge of student administrative processes, courses, and support services.

A strong customer focus and experience in providing customer support and enquiry services;
Knowledge of student administrative processes, support services and student systems;
Problem solving and decision-making skills; and

Continuous improvement approach to the workplace.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.

Benefits & Remuneration
These positions attract remuneration of $71,918 TO $76,598 PA pro rata plus University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

For information on the benefits of working at ECU, please visit our Employment Opportunities website.

Contact
Interested applicants are welcome to call James Spurgeon, Coordinator Student Hub on (08) 6304 9806 for more information.

How to Apply
Please upload your resume along with a statement addressing the four dot points above giving clear examples of where you have demonstrated these capabilities.

Next Steps
Student Life have an immediate full-time fixed term contract vacancy available.

However, we are also seeking to establish a Metro Campus (Mount Lawley and Joondalup) recruitment pool for the position of Student Adviser from which permanent, fixed-term, full-time, part-time or casual appointments may be made where opportunities arise in the next six (6) months.

Closing Date
Applications close on Sunday 10 March 2024 at 11:30pm AWST.

**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

LI-DNP

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