Student Accommodation Receptionist

2 months ago

Upper Mount Gravatt, Australia Aspen Group Full time

Listed on the ASX, Aspen Group is a leading provider of quality accommodation on competitive terms in the residential, student, retirement, and tourism sectors across Australia.

We are seeking a hands-on, personable, enthusiastic and self-motivated individual to join our team at UniResort Student Accommodation in Upper Mount Gravatt QLD.

This is a vital role which is integral to the success of the property.
- Someone who lives and breathes customer service and enjoys communicating with a variety of people.
- An organised, computer literate, admin capable, and proactive person, who can think on their feet, problem solve during high pressure situations.
- Confident, professionally presented, proud to represent our company, enjoys coaching and performance managing a diverse team, and has excellent negotiating skills.
- Someone with experience in a reception/administrative role (real estate or hotel background preferred).

As our Front of House Receptionist, you will be responsible for:

- Greeting and welcoming guests and providing them with a positive first impression of the organisation
- Open and Close of the office daily
- Addressing students queries and complaints in a professional manner, following up resolutions, performance management requirements and further feedback.
- Complying with procedures, policies and regulations
- Keeping a safe and clean reception area
- Documenting and communicating various actions, irregularities, and continuing needs
- Answering the telephone; taking and relaying messages; providing information to callers
- Receiving and sorting mail and packages
- Inventory of office supplies and notifying relevant person of supplies required
- Managing digital and hard-copy filing systems
- Various Database Management - Property Management Leasing
- Maintenance of Electronic Key Systems Database
- Contributing to the property management team by administrative support
- Sharing afterhours duties and emergency on-call responsibilities.
- Other such duties as required by the Property Manager.

**Benefits**:

- Competitive pay above the HIGA award wage
- Great opportunity to showcase your skills and gain unrivalled experience and credentials within the hospitality and resort sector.
- Be a key member of a fun and supportive team in this integral role, within a large student accommodation.
- Training provided
- Great team culture
- Part-time contract (25 hours a week minimum) but potential for full time during busy periods.

**Job ID**:UMG1

**Location**:Upper Mount Gravatt, QLD

**Job Type**:Part Time

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