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Mobile Case Manager

4 months ago

Parramatta, Australia EML Full time

**Mobile Case Manager - Wollongong, South Coast, Goulburn, Wagga Wagga**:
NSW - Parramatta Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Annual tenure and performance-based recognition rewards + regular salary reviews
- Up to 16 weeks paid parental leave, plus Super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **South Coast NSW**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Focus on early, timely and personal face to face claims management, helping injured workers return to work and supporting their employers.

You will undertake approximately 8 visits per week including one overnight stay, in order to provide maximum service and assistance to our workers and employers. Accommodation and meal costs will be covered.

This position is a **Maximum Term Contract until December 2023** and will include a car allowance, laptop and mobile phone.

**YOUR RESPONSIBILITIES**
- Deliver personalised face-to-face assistance to workers and employers
- Provide workers’ compensation advice to stakeholders such as workers employers and providers
- Conduct community visits inclusive of but not limited to work sites or medical clinics
- Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
- Consult with Providers, Employers and Return to Work Specialists where required

**ABOUT YOU**
- Strong Rehabilitation / Return to Work knowledge and experience is ideal
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science) is desirable
- Allied Health background is desirable - understanding of medical terminology and injury recovery timeframes
- Knowledge of the NSW workers’ compensation legislation and regulations
- Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work
- Excellent attention to detail, organisational skills, written and verbal proficiency
- Own vehicle with a 5 star ANCAP rating, insurance & current unrestricted NSW Drivers License

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **3,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.