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Mobile Case Manager
2 months ago
About EML
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
Our Mission
We are committed to providing exceptional service to our customers, delivering timely and effective solutions to their workers' compensation needs. Our team of experienced professionals is dedicated to helping injured workers return to work and supporting their employers.
The Role
We are seeking a highly skilled and motivated Mobile Case Manager to join our team. As a Mobile Case Manager, you will be responsible for delivering personalized face-to-face assistance to workers and employers, providing workers' compensation advice, and conducting community visits to support our customers.
Your Responsibilities
- Deliver personalized face-to-face assistance to workers and employers
- Provide workers' compensation advice to stakeholders such as workers, employers, and providers
- Conduct community visits, including but not limited to, work sites or medical clinics
- Proactively achieve the optimum outcome of recovery and early sustainable return to work for workers
- Consult with providers, employers, and return-to-work specialists as required
About You
- Strong rehabilitation/return-to-work knowledge and experience is ideal
- Tertiary studies in allied health (occupational therapy, physiotherapy, rehabilitation, exercise science) is desirable
- Allied health background is desirable - understanding of medical terminology and injury recovery timeframes
- Knowledge of the NSW workers' compensation legislation and regulations
- Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximize recovery and return to work
- Excellent attention to detail, organizational skills, written and verbal proficiency
- Own vehicle with a 5-star ANCAP rating, insurance, and current unrestricted NSW driver's license
