Case Manager

4 months ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Case Manager - Managed Fund Claims (SI/Comcare)

The Opportunity
- Make a positive difference supporting our customers.
- Competitive salary + bonus + benefits on offer including flexible work arrangements (including work from home three days per week and flexible start/finish times)
- Permanent role with career development prospects.

Your new role

This is an exciting opportunity to join us at QBE during a growth phase in our Self Insured and Comcare Business.

The role of a Case Manager will see you return people to health and work with empathy, expertise and act as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals.

The goal is to seek the best possible outcome for all parties involved, whilst supporting them through what is often an emotionally challenging time.

Managing a portfolio of workers compensation claims in line with scheme regulation, you will be empowered to take a holistic case management approach to provide positive customer connections.

Key activities as a Case Manager include:

- Effectively set expectations, communicate and educate injured workers and their employers.
- Work in partnership with the injured worker and their employer to manage their journey in returning to work.
- Ensure timeframes and compliance measures are adhered to in line with legislation and company policy.
- Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes.

We’re all about flexibility

From where you work to what you wear, we trust you to focus on delivering results. QBE’s hybrid working model empowers you to make the most of your day. The first four weeks of our New Starter Program are focused on establishing a solid foundation for success, so during these four weeks you’ll need to attend the office regularly. After this, you’ll work in a hybrid way with three days working from home and two days in the office, giving you just the right balance to further embed your learning and continue building connections.

We’ll support you to build expertise and grow your career

Whether you have previous experience or you’re new to the workers compensation industry, our comprehensive New Starter Pathway training program and ongoing coaching will set you up for success. This begins from the very first day of your employment, providing you the support you need to grow your expertise and progress your career over four proficiency levels from Foundational to Intermediate, Advanced and Expert.

About you

You genuinely care about the work you do, delivering an informed, customer
- centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.

You will also have:

- 2-3 years experience in Workers Compensation or similar role.
- Excellent time management and prioritisation skills
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- A resilient approach to your work, maintaining a positive and optimistic response to all challenges
- A flexible and service-orientated approach
- A keen willingness to learn with a proactive and positive attitude

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen
- (30) QBE Insurance: My Company | LinkedIn

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- Hybrid working which blends working from home and in the office to enhance your work/life balance
- Flexible leave options such as purchased leave, flexible leave and study leave to help you better balance your work and personal commitments
- ‘Thriving at Our Best’ wellbeing program, including free holistic wellbeing coaching, nutr

  • Case Management

    5 months ago

    Parramatta, Australia DFP Recruitment Services Full time

    **Job description**: - **Multiple Federal Government opportunities in Parramatta**: - ** APS6 - $60.26/hour + super**: - ** EL1 - $602.55/day + super**: - ** 12-month contract with possibility of extension**: - ** Hybrid remote work (WFH), 2 days weekly** Our Client is a Federal Government body that supports Australians and their families by valuing a...

  • Case Manager

    1 week ago

    Parramatta, New South Wales, Australia Australian Barnardos Recruitment Services Full time

    About the RoleBarnardos Australia is seeking a skilled Case Manager to join our team in Cranebrook. As a Case Manager, you will be responsible for providing case management and care coordination services to young people with complex needs.Key Responsibilities:Conduct assessments to identify client needs and goalsDevelop individual case plans for all...

  • Case Manager

    5 months ago

    Parramatta, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Case Manager

    4 months ago

    Parramatta, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Senior Case Manager

    4 weeks ago

    Parramatta, New South Wales, Australia Gallagher Full time

    About the RoleWe are seeking an experienced Case Manager to join our team in Sydney or Parramatta. As a Case Manager, you will be responsible for providing case management support across a range of rehabilitation cases, engaging with insured employers, injured employees, and rehabilitation professionals to achieve the best possible outcomes.Key...

  • Case Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Australian Barnardos Recruitment Services Full time

    About the RoleBarnardos Australia is seeking a dedicated and compassionate Case Manager to join our team in Cranebrook. As a Case Manager, you will be responsible for providing case management and care coordination services to young people aged 12-21 who require coordination of individual care, support, and advocacy to access health and social services.Key...

  • Case Manager

    3 weeks ago

    Parramatta, New South Wales, Australia Employers Mutual Full time

    About the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Case Manager. As a Case Manager, you will play a critical role in managing a portfolio of workers' compensation claims and providing exceptional service to injured workers, employers, and their treating health practitioners.Our team is dedicated to...

  • Senior Case Manager

    3 weeks ago

    Parramatta, New South Wales, Australia Gallagher Full time

    About the RoleWe are seeking an experienced Case Manager to join our team in Sydney or Parramatta. As a key member of our team, you will be responsible for providing case management support across a range of rehabilitation cases, engaging with insured employers, injured employees, and rehabilitation professionals to achieve the best possible outcomes.Key...

  • Case Manager

    4 months ago

    Parramatta, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Senior Case Manager

    3 weeks ago

    Parramatta, New South Wales, Australia Gallagher Full time

    About the RoleWe are seeking an experienced Case Manager to join our team in Sydney or Parramatta. As a key member of our team, you will be responsible for providing case management support across a range of rehabilitation cases, engaging with insured employers, injured employees, and rehabilitation professionals to achieve the best possible outcomes.Key...

  • Senior Case Manager

    3 weeks ago

    Parramatta, New South Wales, Australia Gallagher Full time

    About the RoleWe are seeking an experienced Case Manager to join our team in Sydney or Parramatta. As a key member of our team, you will be responsible for providing case management support to injured workers and clients, working closely with insured employers, rehabilitation professionals, and medical practitioners to achieve the best possible outcomes.Key...

  • Case Manager

    4 days ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Your new role At QBE, our customers are at the heart of everything we do. As a Case Manager at QBE, You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved. Our Case Managers work...

  • Senior Case Manager

    2 months ago

    Parramatta, Australia Gallagher Full time

    Overview Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team to continues to grow, we are looking for experienced Case Managers to join us on our exciting journey. This opportunity includes an innovative service model that is truly unique to the market and our service offerings to injured...

  • Case Manager

    5 months ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee The OpportunityMake a positive difference supporting our customers -Competitive salary + bonus + benefits on offer including flexible work arrangements (including work from home three days per week and flexible start/finish times) -Permanent role with career development prospects Your new...

  • Housing Case Manager

    5 months ago

    Parramatta, Australia Welfare Recruitment Solutions Full time

    **Location**: Parramatta **Salary**:$90k + super + NFP benefits **Type**: Full Time, Permanent role **The Client**: Welfare Recruitment Solutions have been approached by an industry leading not-for-profit organisation to assist in the recruitment of a Housing Case Manager. The role will be based in Western Sydney with the expectation of travel in the...

  • Case Manager

    5 months ago

    Parramatta, Australia Link Group Full time

    **Overview** With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence,...

  • El1 Level Case Management

    5 months ago

    Parramatta, Australia HOBAN Recruitment Full time

    Join HOBAN Recruitment, a trusted recruitment agency, as we seek a skilled **EL1 Level Case Management **to work on an exciting assignment with our client based in **Parramatta, NSW.** Our client, a leading organisation dedicated to enhancing the lives of individuals with disabilities, is seeking passionate individuals to contribute to their...

  • Srss Case Manager

    4 weeks ago

    Parramatta, Australia SSI Full time

    Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people...

  • Case Manager

    5 months ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Case Manager - 12-month fixed term - 4 weeks training from Day 1 - Hybrid role - 2 days in office & 3 working from home - Corporate benefits including insurance and retail discounts. The opportunity Its an exciting time to be joining QBE’s Workers Comp business. Make a positive different...

  • Case Manager

    4 months ago

    Parramatta, Australia All Home Caring Services Full time

    **Company description** One goal, one passion. Our aim is to provide specifically tailored plans based on individual needs. We understand there is no one size fits all approach and strive to better understand our clients' needs through better communication. United Link Care Services provide a unique set of practical supports to people of all ages. They go...