Customer Service Team Leader

5 months ago


Sydney, Australia ScotPac Business Finance Full time

We're on the lookout for a proven Customer Service Team Leader to join our Sydney Asset Finance Operations team and help give our clients every chance of success.

This would be the ideal role for someone who has extensive experience leading Customer Service teams in Equipment Finance Operations. Previous experience in Asset Finance Operations preferred

**Our Purpose**

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.

**How you'll make an impact**:
In this role you will support ScotPac’s customer experience by providing timely and professional customer service to both internal and external stakeholders. Manage and lead a team to support the customer service function.

**What you'll do**:

- Manage a team of Customer Service relationship officers.
- Undertake management reporting and attendance at management forums as required.
- Manage banking uploads and other daily banking tasks.
- Answer inbound Asset Finance customer service calls in a professional manner and provide prompt service.
- Consider and implement process improvement initiatives.

**What you’ll bring with you**:

- Previous experience in Customer Service leadership, ideally in an Asset lending, vehicle leasing or business lending operational environment.
- Previous experience leading, coaching, training, developing and motivating direct reports to achieve optimum level of productivity
- Strong customer service skills with a customer centric mindset
- Excellent problem-solving skills with a solutions focused approach
- A positive can-do attitude with the ability to work autonomously & as part of a team
- Strong communication skills with a proven ability to build and maintain strong internal and external relationships
- Excellent organizational and time management skills
- Collaboration skills with ability to build good working relationships across customer base and the organization
- Results driven mindset, with ability to take on personal challenge of driving and delivering business results and outcome

**What We Bring**:

- An opportunity to gain valuable experience with guidance and mentorship from leading industry experts
- We support all types of flexible working that allow you to balance your work, your life and your passions
- Wellness benefit centered around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
- Birthday leave
- Leave incentive policy
- Mental Health Relief Day
- Paid Parental Leave
- Collaborative and inclusive culture - everyone is friendly and happy to help
- Support of ongoing professional development and professional certifications
- Charity events with all donations doubled by the company
- 2 days volunteer leave per annum

Pay: $100,000.00 - $120,000.00 per year

**Benefits**:

- Employee mentoring program
- Maternity leave
- Paid volunteer leave
- Parental leave
- Referral program
- Work from home

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Sydney, NSW 2000


  • Registry Team Leader

    3 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Registry Team Leader** **Clerk Grade: 7/8** **Employment type: up to 4 x full-time ongoing opportunities** **Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of five teams in the Civil Registration Services within the NSW Registry of Births, Deaths and Marriages. **About the Registry** The NSW...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Registry Team Leader, Certificates x2** **Clerk Grade:7/8** **Employment Type: 2x vacancies: 1x Ongoing, Full-time, 1x Temporary (3-years), Full-time** **Location : Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of two Certificates teams within Certificate Production Services in the NSW...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Business Operations Coordinator (Team Leader) Grade 7/8** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for Business Operations Coordinator (Team Leader) to join their team! **Benefits**: - Ongoing opportunity located in Darlinghurst - Grade 7/8 base salary ranging from $101,947- $112,849 per...


  • Sydney, Australia Boral Construction Materials Full time

    Customer Service Team Leader **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer...


  • Sydney, Australia BORAL Full time

    Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer Service Team Leader! Your next opportunity: In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding and mentoring a team of...


  • Sydney, New South Wales, Australia Hyatt Full time

    OverviewAt Hyatt Regency Sydney, a haven of relaxation for business or leisure travellers, we're seeking a seasoned Customer Service Team Leader to join our team on a full-time basis. Located adjacent to Darling Harbour in the heart of Sydney's Central Business District, our hotel boasts 878 guestrooms, multiple dining experiences, and event spaces.About the...

  • Team Leader

    6 months ago


    Sydney, Australia Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Sydney, Australia ScotPac Full time

    Call Centre & Customer Service Team Leader We're on the lookout for a proven Customer Service Team Leader to join our Sydney Asset Finance Operations team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience leading Customer Service teams in Equipment Finance Operations. Previous...


  • Sydney, Australia W.L. Gore & Associates Full time

    **About the Role**: We are looking for a Customer Service Team Leader to join our Medical Device Sales Operations Team in Belrose, Sydney. In this newly created role you will lead a team of four associates in providing superior customer service to our customers and internal partners. You are dedicated to continuous improvement and experienced in using data...

  • Team Leader

    2 weeks ago


    Sydney, Australia MAYDAY Recruitment Group Full time

    MAYDAY Recruitment is seeking a Customer Experience Team Leader to manage and develop a team of customer service professionals in a leading healthcare organization in North Ryde. In this role, you'll focus on driving operational success, ensuring high-quality customer interactions, and fostering a culture of continuous improvement. You will be a key...


  • Sydney, Australia Ofload Full time

    **About Ofload and our mission** Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating...


  • Sydney, Australia OneStop Full time

    **Why choose OneStop?** Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology. Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods and provide supply chain participants...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Clerk Grade: 7/8** **Employment type: 1 x full-time ongoing opportunities** **Hybrid working arrangements. Home office base of Pyrmont, Sydney.** **This role leads the Vulnerable Communities team in the NSW Registry of Births, Deaths and Marriages.** *** **About the Registry** The NSW Registry of Births, Deaths and Marriages is an agency within the NSW...


  • Sydney, Australia Ofload Full time

    About Ofload and our mission Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste...


  • Sydney, Australia Gateway Synergy Recruitment Full time

    Customer service experience required, preferably in the healthcare industry - Sydney location, competitive remuneration on offer **The Company** Would you like to work with a healthcare company which provides real impact in the lives of Australians? Our client is looking for a Customer Service Team Leader for their Sydney location. This role requires...


  • Sydney, New South Wales, Australia Boral Full time

    Are you a skilled leader with a strong passion for providing top-notch customer service? We have an exciting opportunity for a Customer Service Team Leader to join our team at Boral, a leader in the Australian industry.As a key member of our team, you will be responsible for overseeing a team of Customer Service Agents, managing daily customer service tasks,...


  • Sydney, Australia BMS Performance Australia Pty Full time

    **$80k-$100k + super**: - **Silverwater Office**: - **Well-established business** **The Company** Our client is an iconic Australian bakery ingredients company that has been a key player in the nation's baking industry for decades. With a rich history, this company has consistently delivered high-quality products that have become essential in the...


  • Sydney, New South Wales, Australia Boral Full time

    Are you a natural leader with a passion for delivering exceptional customer service? We have an exciting opportunity for a Customer Service Team Leader to join our team at Boral, an Australian owned and industry leader, based in North Ryde.Your next opportunity:In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding...


  • Sydney, Australia Pacific National Full time

    **Customer Service and Express Team Leader** - ** Join a secure industry providing essential services Australia wide**: - **Progressive and sizeable business on growth trajectory**: - ** Permanent opportunity based at our Sydney Freight Terminal** **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in...


  • Sydney, Australia Boral Full time

    Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer Service Team Leader! Your next opportunity: In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding and mentoring a...