Senior Operations Coordinator

For over 80 years, the Australian Institute of Management (AIM) has empowered individuals and organisations to thrive with industry-focused education solutions. AIM has developed over 100 short courses and Vocational Qualifications to help our students advance their skills and career, regardless of industry and experience. Today, AIM is the market leader in corporate education and training. Our unmatched breadth and depth of programs enables us to support organisations to drive team engagement and growth objectives.

AIM is part of Scentia, which also includes The Institute of Executive Coaching and Leadership (IECL) and Australasian College of Health and Wellness (ACHW). With unmatched scale, scope, and impact, Scentia is shaping the future of learning.

As our Senior Operations Coordinator, you'll play a pivotal role in ensuring the successful end-to-end delivery of custom and complex learning and development programs to our corporate clients. This position is ideal for someone who thrives in a client-facing, fast-paced environment and is passionate about operational excellence and continuous improvement.

You'll collaborate cross-functionally with internal teams and external partners to deliver high-quality training experiences. You'll also support, coach, and guide our delivery operations team—mentoring them to achieve service delivery targets while acting as a key point of escalation and process improvement.

• Coordinate and oversee complex or bespoke client training programs from planning through to delivery
• Act as a senior advisor and escalation point across delivery and client success functions
• Coach and support operations team members to build capability and performance
• Ensure all key project milestones and deliverables are met within budget and timelines
• Drive customer success by building strong client relationships and managing expectations
• Collaborate with cross-functional teams to design and optimise operational processes
• Lead post-sale client interactions and support onboarding and implementation
• Identify and mitigate risks, and provide input on continuous improvement initiatives
• Support internal onboarding and process training sessions for the delivery team
• Contribute to the design and maintenance of SOPs and automation initiatives

• 5+ years' experience in a similar operations, project coordination, or client delivery role
• Proven experience leading or supporting cross-functional delivery teams
• Strong project management and stakeholder engagement skills
• Excellent written and verbal communication across all levels of business
• Strong administrative and problem-solving abilities with high attention to detail
• Passion for customer success and a proactive, solutions-oriented mindset
• Comfortable managing multiple priorities and working under pressure
• Proficiency with Microsoft Office Suite (advanced level preferred)
• Background in L&D or professional services is highly desirable

• Flexible Working Arrangements
• Career Growth Opportunities
• Vibrant Office Culture
• Employee Assistance Program (EAP)
• Ongoing Training & Support
• Complimentary Short Courses
• Monthly Celebrations & Social Events
• Paid Volunteer Days
• Collaborative Team Environment

We are passionate about connecting people and organisations through learning. Our culture is the foundation of our success, driven by a clear core purpose and behaviours that are deeply embedded in our organisational DNA. Together, they shape who we are, how we work, and the impact we make.

If you would like to be part of our journey, simply click "Apply Now" and our recruitment team will reach out to you.