Warranty Manager

UGL, Newcastle, New South Wales, Australia.

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• Tier 1 services organisation – Transport
• Industry leader committed to innovation and sustainability
• We empower our leaders to make an impact

We're moving Australia forward and we want you to move with us. Want to make a real impact, join a dynamic team, be part of something that depends on – Transport. We believe success and value are driven by real teams where everyone has a role to play. We rally together, drawing on the diverse skills across our teams and create environments where great ideas are heard.

As the Warranty Manager, you will balance technical problem-solving with strategic leadership, ensuring warranty obligations and commercial targets are achieved. With two direct reports, you will also mentor and inspire your team to work collaboratively, manage risks, and deliver excellence across customer interfaces, supplier relationships, and rolling stock operations.

Your ability to build strong relationships with customers, guide your team through technical and commercial challenges, and lead by example will define success in this important leadership role.

• Lead warranty management processes, ensuring reliability and availability milestones are met.
• Support and develop a team of two direct reports, mentoring them to ensure successful delivery of project and team goals.
• Oversee steady-state commercial contract management, ensuring compliance, risk mitigation, and cost-effective outcomes.
• Represent UGL in customer-facing interactions, ensuring strong relationships and proactive issue resolution.
• Collaborate with suppliers and internal teams to identify, assess, and mitigate risks.
• Drive influence in problem-solving and product development by employing root cause analysis and sustainable solutions.
• Utilise ERP systems (SAP preferred) to monitor warranty claims and ensure process efficiency.

• Proven experience in the rolling stock industry, specifically in warranty, maintenance, or operational support.
• Demonstrated leadership skills, with experience managing and mentoring team members.
• Expertise in customer-facing roles, including account and supplier management.
• Experience in risk assessment, mitigation, and execution of commercial contracts.
• Proficiency with ERP systems (SAP preferred) to manage contracts, track performance, and identify issues.
• Strong leadership and motivational skills to foster collaboration and team success.
• Exceptional problem-solving and decision-making abilities that influence positive outcomes.
• Advanced interpersonal and communication skills across internal and external stakeholders.
• Resilience and adaptability to navigate challenges and balance competing priorities.

• Tertiary qualifications in Engineering or a related technical field (preferred) or equivalent industry experience.

• Take ownership of a high-profile role with direct leadership responsibility.
• Lead a skilled and driven team to achieve outcomes and grow professionally.
• Influence technical and commercial strategies to deliver long-term solutions.
• Be challenged with complex projects that grow your expertise in leadership, warranty, and risk management.
• Join a workplace where diverse perspectives are valued, collaboration thrives, and equal opportunities are at the forefront.
• Excellent salary and benefits, with opportunities for advancement

UGL is a well-known and respected provider of end-to-end engineering, construction and maintenance services within rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world's largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies.

At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.

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