Warranty Management Specialist

10 hours ago

Newcastle, New South Wales, Australia beBeeLeadership Full time $120,000 - $150,000
Warranty Management Specialist

Job Summary:

The Warranty Management Specialist will be responsible for managing warranty obligations and ensuring commercial targets are met. This role involves balancing technical problem-solving with strategic leadership, mentoring a team of two direct reports, and delivering excellence across customer interfaces, supplier relationships, and rolling stock operations.

Key Responsibilities:

  • Lead warranty management processes, ensuring reliability and availability milestones are met.

  • Support and develop a team of two direct reports, mentoring them to ensure successful delivery of project and team goals.

  • Oversee steady-state commercial contract management, ensuring compliance, risk mitigation, and cost-effective outcomes.

  • Represent the company in customer-facing interactions, ensuring strong relationships and proactive issue resolution.

  • Collaborate with suppliers and internal teams to identify, assess, and mitigate risks.

  • Drive influence in problem-solving and product development by employing root cause analysis and sustainable solutions.

  • Utilize ERP systems (SAP preferred) to monitor warranty claims and ensure process efficiency.

Requirements:

To succeed in this role, you will have:

  • Proven experience in the rolling stock industry, specifically in warranty, maintenance, or operational support.

  • Demonstrated leadership skills, with experience managing and mentoring team members.

  • Expertise in customer-facing roles, including account and supplier management.

  • Experience in risk assessment, mitigation, and execution of commercial contracts.

  • Proficiency with ERP systems (SAP preferred) to manage contracts, track performance, and identify issues.

  • Strong leadership and motivational skills to foster collaboration and team success.

  • Exceptional problem-solving and decision-making abilities that influence positive outcomes.

  • Advanced interpersonal and communication skills across internal and external stakeholders.

  • Resilience and adaptability to navigate challenges and balance competing priorities.

Education:

  • Tertiary qualifications in Engineering or a related technical field (preferred) or equivalent industry experience.

About Us:

We are a well-established organization providing end-to-end engineering, construction, and maintenance services across various markets. We value diversity, equality, and inclusion, and we are committed to creating a workplace where everyone has the opportunity to thrive.

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