
Operations Manager
2 days ago
Warranty Operations Executive
">- Balance technical problem-solving with strategic leadership to achieve warranty obligations and commercial targets.
- Technical Problem-Solving: Utilize analytical skills to diagnose complex issues and resolve problems effectively.
- Strategic Leadership: Lead a team of professionals to drive business outcomes and deliver exceptional results.
- Team Management: Mentor and develop a team of direct reports to ensure successful project delivery and team goals.
- Commercial Contract Management: Oversee steady-state contract management, ensuring compliance, risk mitigation, and cost-effective outcomes.
- Risk Mitigation: Collaborate with suppliers and internal teams to identify, assess, and mitigate risks effectively.
- Customer Relationship Building: Represent the company in customer-facing interactions, ensuring strong relationships and proactive issue resolution.
- Root Cause Analysis: Employ analytical techniques to identify root causes of issues and implement sustainable solutions.
- Proven experience in the rolling stock industry, specifically in warranty, maintenance, or operational support roles.
- Demonstrated leadership skills, with experience managing and mentoring team members.
- Expertise in customer-facing roles, including account and supplier management.
- Experience in risk assessment, mitigation, and execution of commercial contracts.
- Proficiency with ERP systems (SAP preferred) to manage contracts, track performance, and identify issues.
- Strong leadership and motivational skills to foster collaboration and team success.
- Exceptional problem-solving and decision-making abilities that influence positive outcomes.
- Advanced interpersonal and communication skills across internal and external stakeholders.
- Resilience and adaptability to navigate challenges and balance competing priorities.
- Tertiary qualifications in Engineering or a related technical field (preferred) or equivalent industry experience.
- Take ownership of a high-profile role with direct leadership responsibility.
- Lead a skilled and driven team to achieve outcomes and grow professionally.
- Influence technical and commercial strategies to deliver long-term solutions.
- Be challenged with complex projects that grow your expertise in leadership, warranty, and risk management.
- Join an inclusive workplace where diverse perspectives are valued, collaboration thrives, and equal opportunities are at the forefront.
We value diversity and encourage people from different backgrounds to apply for our exciting opportunities.
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